Senior Manager, Business Checking

BMO•Chicago, IL

6d•$102,000 - $190,000

About The Position

Business Banking Segment Wanted: A high energy professional who is customer obsessed with extreme passion about innovative product design and driving transformational change. This is a single contributor role, however with the opportunity to bring together key stakeholders and teams to deliver against common performance goals. Business Banking Segment Wanted: A high energy professional who is customer obsessed with extreme passion about innovative product design and driving transformational change. This is a single contributor role, however with the opportunity to bring together key stakeholders and teams to deliver against common performance goals. The what: Strategic multi-year planning Roadmap design & execution Product design, build and execution Program design & strategy Partner with Marketing on campaign design & execution – driving profitable acquisition Budget management & financial forecasting Partner/stakeholder management P&L Owner to drive results for the Business Checking pillar against stated goals, KPIs and industry benchmarks (accounts, balances, profitability) The How: Building strong relationships and partnerships Customer obsessed/focused Analytical and data driven mindset Influencing through innovative strategic thought leadership Collaborating and demonstrating value Complex problem solving and data driven decisions Keen understanding of the industry, competitive position and global market trends Operational excellence & delivery Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do. Ensures alignment between values and behavior that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a subject matter expert on relevant regulations and policies. May network with industry contacts to gain competitive insights and best practices. Assists in the development of strategic plans. Identifies emerging issues and trends to inform decision-making. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Determines product lifecycle. Conducts independent analysis and assessment to resolve strategic issues. Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment. Provides recommendations on product lifecycle. Defines business requirements for analytics and reporting to ensure data insights inform business decision making. Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Breaks down strategic problems, and analyzes data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Provides input into the planning and implementation of operational programs. Executes work to deliver timely, accurate, and efficient service. Develops and implements action plans that meet financial and growth metrics. Conducts complex market research, competitive intelligence, and data analysis. Develops problem evaluation frameworks and defines research approach. Assesses customer/consumer and channels analysis and develops recommendations. Monitors key product performance and growth metrics to identify trends and recommend action plans. Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales. Reviews analysis of issues and identifies gaps and solutions. Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights. Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights. Completes internal and regulatory reporting, and attestations. Identifies existing and potential risks and develops risk management controls and processes. Develops and maintains product directives and policies. Supports development of key metrics and identification of trends. Gathers customer and sales feedback and analyzes issues. Participates in and evaluates market research and competitive analysis associated with assigned products. Participates in and evaluates customer/consumer insights and channels information. Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions. Resolves internal, first level customer escalations. Leads/participates in the design, implementation, and management of core business/group processes. Gathers basic market research and competitive intelligence, including pricing, from publicly available information. Runs analyses and reports that support risk management and policy development. Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle. Develops, implements, and monitors key metrics and action plans to optimize financial performance Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop salesforce training and materials and manages change. May support the sales team in development of client deals and related presentations. Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed.

Requirements

Typically 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Strong experience with consumer / commercial credit applicable to retail and business financing products.
Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
Strong knowledge of banking product management and associated industry and regulatory requirements.
Building business cases - in-depth
Researching market trends – in-depth
Analytics and reporting – in-depth
Product marketing – in-depth
Software and systems architecture knowledge – good/in-depth
Financial Understanding – good/in-depth
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Responsibilities

Strategic multi-year planning
Roadmap design & execution
Product design, build and execution
Program design & strategy
Partner with Marketing on campaign design & execution – driving profitable acquisition
Budget management & financial forecasting
Partner/stakeholder management
P&L Owner to drive results for the Business Checking pillar against stated goals, KPIs and industry benchmarks (accounts, balances, profitability)
Building strong relationships and partnerships
Customer obsessed/focused
Analytical and data driven mindset
Influencing through innovative strategic thought leadership
Collaborating and demonstrating value
Complex problem solving and data driven decisions
Keen understanding of the industry, competitive position and global market trends
Operational excellence & delivery
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
Ensures alignment between values and behavior that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Assists in the development of strategic plans.
Identifies emerging issues and trends to inform decision-making.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Determines product lifecycle.
Conducts independent analysis and assessment to resolve strategic issues.
Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
Provides recommendations on product lifecycle.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business.
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Develops and implements action plans that meet financial and growth metrics.
Conducts complex market research, competitive intelligence, and data analysis.
Develops problem evaluation frameworks and defines research approach.
Assesses customer/consumer and channels analysis and develops recommendations.
Monitors key product performance and growth metrics to identify trends and recommend action plans.
Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
Reviews analysis of issues and identifies gaps and solutions.
Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
Analyzes customer/consumer insights and channel data to identify strengths and gaps, and extract insights.
Completes internal and regulatory reporting, and attestations.
Identifies existing and potential risks and develops risk management controls and processes.
Develops and maintains product directives and policies.
Supports development of key metrics and identification of trends.
Gathers customer and sales feedback and analyzes issues.
Participates in and evaluates market research and competitive analysis associated with assigned products.
Participates in and evaluates customer/consumer insights and channels information.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Resolves internal, first level customer escalations.
Leads/participates in the design, implementation, and management of core business/group processes.
Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
Runs analyses and reports that support risk management and policy development.
Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
Develops, implements, and monitors key metrics and action plans to optimize financial performance
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop salesforce training and materials and manages change.
May support the sales team in development of client deals and related presentations.
Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.