Senior Manager, Business Analyst (Implementation)

CVS Health • Woonsocket, RI

6d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Business Analyst, Supplemental Benefits Implementation is responsible for delivering high‑quality supplemental benefit solutions that power CVS Flex Benefits across Medicare and commercial portfolios. This role owns requirements development, cross‑functional coordination, and end‑to-end implementation of new or enhanced benefits. You will ensure benefit designs are accurate, operationally scalable, compliant, and launched on time—supporting enterprise growth and an exceptional member experience.

Requirements

• 7+ years of experience in business analysis, project management, product operations, or benefit implementation (healthcare preferred).
• Strong understanding of health plan operations; Medicare Advantage experience a plus.
• Proven ability to translate business needs into detailed requirements and process documentation.
• Experience leading cross‑functional implementations in a complex, matrixed environment.
• Excellent problem‑solving, communication, and stakeholder‑management skills.
• Ability to manage multiple initiatives in a fast‑paced environment.

Nice To Haves

• Experience with supplemental benefits such as dental, vision, hearing, OTC, transportation, flex cards, or food & utilities.
• Familiarity with CMS guidance, annual bid cycles, and benefit configuration platforms.
• Experience with Agile (user stories, acceptance criteria, sprint planning).
• PMP certification a plus.
• Experience with SQL.

Responsibilities

• Requirements & Analysis Lead the collection, refinement, and documentation of business requirements for new or modified supplemental benefits.
• Translate product strategy and business needs into clear functional and technical requirements.
• Create process flows, user stories, acceptance criteria, and readiness documentation.
• Project & Implementation Leadership Serve as the primary business lead for benefit implementation workstreams across product, operations, IT, and vendor partners.
• Manage end‑to-end implementation activities including timelines, milestones, risks, and resource coordination.
• Facilitate project meetings, track deliverables, and drive timely issue resolution.
• Cross‑Functional Collaboration Partner with operational teams to ensure benefit designs are feasible, scalable, and aligned with business goals.
• Work with external vendors to validate capabilities, exchange requirements, and support onboarding or configuration.
• Contribute to training materials, playbooks, and communications to support successful rollout.
• Testing & Validation Lead UAT planning and execution for benefit configuration, integrations, and operational workflows.
• Validate eligibility rules, benefit logic, data exchanges, and member‑facing materials for accuracy and compliance.
• Monitor post‑launch performance and collaborate with operations to resolve issues and optimize performance.
• Data, Insights & Governance Analyze benefit performance, operational metrics, and utilization data to identify trends and improvement opportunities.
• Support business cases, value assessments, and ROI measurements.
• Maintain documentation, governance records, and audit‑ready materials.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level