Senior Manager, Builder Operations (Bilingual English/Korean)

LG Electronics • Englewood Cliffs, NJ

46d

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Requirements

• Bachelor's degree with +10 years related work experience in OM, SCM, Sales, Sales Operation, Operation, Call Center, and Last Mile Delivery
• Bilingual in English and Korean
• Strong analytical skills and problem solving skills
• Ability to evaluate financial and business indicators and translate data into actionable information to drive results
• Team oriented; proactive and action-oriented
• Analytical, able to transform qualitative and quantitative data into executable strategies
• Aptitude to define operational requirements and implement processes and systems to support those requirements
• High level of proficiency with Microsoft Excel and aptitude to learn new tools and applications quickly

Nice To Haves

• Builder & Appliance experience strongly preferred

Responsibilities

• Lead and direct the order fulfillment process and oversee order entry, order management team, and shipping process
• Develop scalable business processes and customer service standards to deliver efficient order processing
• Develop strategic initiatives (system visibility, network strategy) to impact and improve overall sales and profitability
• Implement order tracking and visibility to process orders, maintain customer information, and monitor all information in the system up to date
• Oversee Pantos dedicated LMD team that includes project managers, load planners, and return supervisors for builder direct business
• Set up the order process for direct builder business and work with CNS to develop necessary system modifications
• Lead builder direct business projects and manage any operation issues

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level