Senior Manager, Branch Strategy

Grainger Businesses • Lake Forest, IL

6h • $104,500 - $174,200 • Hybrid

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Responsible for building and defining the Branch Network long-term Strategic roadmap, improving customer experience. Responsible for creating a prioritization framework for project work aligning with LT strategy. Partner with business leaders to build annual plans to support upstream work. Leading vetting of new incoming work from upstream partners. Support postmortem analysis of implementations to understand impact to financial and operating KPIs. This is a Hybrid position requiring a minimum of 2 days per week onsite at the Lake Forest or Chicago, IL Grainger offices.

Requirements

• Bachelor's Degree Business, Strategy, Economics/Finance, Marketing, or equivalent work experience required and
• 7+ years work experience in the areas of customer or business analysis preferred
• Strong strategic / innovative thinking
• Analytics and data analysis skill set
• Excellent verbal and written communication skills
• Knowledge of Branch Network operating processes and Grainger end-to-end service delivery chain
• Intellectual curiosity
• Demonstrated leadership skills and problem-solving capabilities
• Ability to overcome complexity and deliver concise business cases
• Ability to balance and prioritize work on multiple projects
• Strong interpersonal skills, ability to interact effectively with field employees and senior leaders of Grainger.
• Ability to lead cross-functional teams based on influence instead of positional authority. Proven track record of execution and driving results.

Nice To Haves

• Master's Degree MA/MS/MBA or equivalent preferred

Responsibilities

• Responsible for the refinement and communication of the Branch Network Roadmap to Branch Field Teams and stakeholders. As well as specific priorities within the roadmap, with a focus on inventory, demand generation and the Branch footprint.
• Continually prioritizes workstreams to ensure focus on most impactful opportunities and new initiatives; by identifying key issues/topics, questions and hypothesis. Identifies analysis, research, and the data required to support.
• Leads research for new strategic initiatives, building comprehensive analysis such using voice of customer analysis, operations go sees/ round tables, operating metrics, and financial assessment. Develops insights from analysis to translate into strategies, actions and recommendations.
• Creates strategic briefs, typically through PowerPoint, for initiatives and programs aligning with Branch Network Leadership on problem statement and go forward plan.
• Prepares Branch Network updates to the Grainger Leadership Team as well as opportunity to participate in the presentation.
• Forms and leads cross-functional project teams to ensure coordinated implementation of programs and initiatives.
• Supports exploratory, descriptive, and statistical analysis performed by direct reports.
• Defines key metrics for the Branch Network.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level