Senior Manager, Boutique Sales

Realtor Agent•Scottsdale, AZ

63d

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Manager, Boutique Sales at Realtor.com ® Are you a sales leadership expert? Are you ready to build and execute the strategy for scaling our high-potential growth segment? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Manager, Boutique Sales and help change the world of real estate, one home at a time. Top Reasons to Apply: Lead the Vision for Our Rapidly Growing Core Market Act as a Leader of Leaders with Senior Leadership Influence Drive Culture and Organizational Change What You'll Do : The Senior Manager, Boutique Sales role is responsible for building and maintaining relationships with many of the largest Brokerages and Teams in the sales organization. The Boutique Sales Senior Manager must have a strong understanding of the Real Estate industry and marketing strategies employed by top Brokers and Agents. This role will be responsible for helping lead the vision and strategy for developing best-in-class sales and service for Realtor.com's Boutique-level clients and managing prospective teams. This includes creating a safe and fun culture to promote employee morale and engagement. The Senior Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting. The candidate selected will be required to use their knowledge and skills to grow and scale our Boutique Customer and Boutique New Business Teams, with an emphasis on Revenue results from upselling new products and renewals. The role will partner with the Director of Sales and other Senior leadership including stakeholders in HR, Sales Operations, Finance, Recruiting, Training, Analytics, Product, etc. to design and tactically execute strategies to reach company objectives. What You'll Do : The Senior Manager, Boutique Sales role is responsible for building and maintaining relationships with many of the largest Brokerages and Teams in the sales organization. The Boutique Sales Senior Manager must have a strong understanding of the Real Estate industry and marketing strategies employed by top Brokers and Agents. This role will be responsible for helping lead the vision and strategy for developing best-in-class sales and service for Realtor.com's Boutique-level clients and managing prospective teams. This includes creating a safe and fun culture to promote employee morale and engagement. The Senior Manager is also expected to identify improvement opportunities in our processes, reporting, metrics, products, and sales scripting. The candidate selected will be required to use their knowledge and skills to grow and scale our Boutique Customer and Boutique New Business Teams, with an emphasis on Revenue results from upselling new products and renewals. The role will partner with the Director of Sales and other Senior leadership including stakeholders in HR, Sales Operations, Finance, Recruiting, Training, Analytics, Product, etc. to design and tactically execute strategies to reach company objectives.

Requirements

Bachelor's or equivalent experience and 8+ years of related work experience with 2-5 years of management experience
Management experience must include successfully managing remote teams and a minimum of 3 years managing others in a call center, customer service or sales environment.
Direct experience in building & developing a leadership team
Experience tracking, measuring and holding teams accountable to defined KPIs
Ability to work effectively, both independently and in a team environment
Ability to work and influence decisions cross-functionally and within Sr. Leadership
Ability to exercise independent judgment and discretion in performing duties
Ability to be a self-starter and utilize a proactive approach to achieve results
Superior time management and prioritization in an atmosphere of multiple, shifting priorities and deadline pressures
Excellent problem solving and troubleshooting skills
Flexible schedule and strong sense of urgency
Exceptional communication skills, both verbal and written
Knowledge of, and or previous experience with Microsoft Office, and GSuite (Gmail, google calendar, Docs, etc.)

Responsibilities

Leader of leaders, responsible for the daily activities of the Boutique Sales Team.
Provide direct supervision to sales representatives.
Manage a portfolio of many of Realtor.com's largest subscription clients to achieve monthly sales goals.
Maintain existing relationships and generate revenue by upselling new and existing products to RDC clients.
Generate new Boutique (large teams/offices) relationships by selling emergent products and solutions to prospective clients.
Collaborate with Sales Ops and Sales Leadership to develop customer profiles and sales strategies.
Sell Market VIP, Connections Plus, Listing Toolkit, Local Expert, Spotlight Listing, Market Reach and any future solutions to Boutique clients and prospects.
Serve as the main point of contact and solutions expert for strategic clients with complex and developing needs.
Own the renewal process for accounts that fall under the Boutique Book of Business.
Drives alignment/consistency/cohesiveness in people practices, team management, and revenue to achieve department & company goals.
Grows and leads an innovative, creative and fun environment where employees strive to deliver world-class customer experiences.
Effectively guide and lead the workforce by establishing goals, directing their work, providing insights and developing their skills.
Responsible for the achievement of overall goals with a focus on call center KPIs and metrics including dials, utilization, successful activities, and closes, while continuously improving the quality of services provided to Teams and Brokers.
Provide reports and/or assessments of sales representatives performance, attendance, development, and achievements as assigned.
Proactively identify opportunities for corrective action and counsel, discipline, and/or administration of warnings to staff when adherence to policy and quality are not met, and enforcing script adherence across teams, as appropriate.
Leading and implementing change management initiatives, keeping in compliance with industry regulatory practices and departmental rules and policies.
Recommendations for updating department's Standard Operating Procedure (SOP) documents.
Partner and communicate with other departments to identify areas of opportunity, improve use of technology and develop solutions to improve efficiency, quality, culture, and overall call center performance.
Collaborate with Quality to understand emerging trends and implement best practices.
Partner with HR & Recruiting to assist in the hiring, coaching, training and development of the staff and any necessary disciplinary action.
Collaborate with the Learning and Development staff to facilitate a successful transition from training to production.
Works with leadership teams to develop and optimize strategy in an ever-changing environment.