(USA) Senior Manager, Billing Operations

Walmart•San Bruno, CA

1d•$117,000 - $234,000

About The Position

At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy. What you'll do... The Senior Manager of the Invoicing & Dispute Resolution team is responsible for ensuring first time invoice accuracy, efficient issue resolution, and advertiser satisfaction while protecting recognized/ billed revenue. This role leads a team of both onshore and offshore associates who manage the full invoicing lifecycle from billing generation through dispute resolution. This role serves as a key liaison between other RCM leads, sales, client services, finance and product teams to carry out a seamless billing experience. This position is expected to combine operational rigor, analytical mindset and strong cross-functional communication to deliver a seamless billing experience that is accurate, compliant and scalable. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

Requirements

Master or Bachelor's degree in business, finance, accounting or data analytics related areas.
8+ years' experience in different aspects of billing functions or accounting
Minimum 2 years of experience leading teams.
Deep domain knowledge of monetization, ad tech, SaaS, or digital media revenue practices with complex processes
Leadership over process improvement and internal audit knowledge
Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities.
Experience leading changes, process transformation, and scaling operational infrastructure
Excellent communication and stakeholder management at executive levels
Ability to thrive in fast-moving, ambiguous growth environments
Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
Ability to earn trust across Walmart Enterprise.
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position: Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team Respect the Individual: Creates discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments. Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates, takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members. Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Responsibilities

Invoice Management Oversee timely and accurate invoice generation for all Walmart Connect advertising products and channels to agencies, suppliers and sellers. Ensure adherence to established billing rules, schedules, and standard operating procedures. Review exceptions and billing discrepancies, escalating to the oversight team for root cause analysis and long-term fixes. Partner with Contract & Policy Management to ensure invoices reflect the most current contract terms and approved billing policies.
Dispute Resolution Manage end-to-end advertiser dispute handling, ensuring issues are resolved promptly, fairly, and in alignment with policy and accounting standards. Investigate and resolve billing errors or discrepancies by reviewing contract terms, campaign delivery data, and transaction history. Collaborate closely with Sales, Client Services, and Finance to ensure alignment on dispute resolutions. Prepare and approve billing adjustments or credit memos, ensuring proper documentation, controls, and financial accuracy. Identify recurring issues, conduct root cause analyses, and recommend process improvements to prevent future disputes to oversight & policy teams.
Operational Excellence Drive improvements on related KPIs such as billing accuracy, dispute resolution turnaround time, and revenue at risk. Develop and implement process improvements and automation to drive efficiency and scalability. Partner with Product, Data, and Engineering teams to ensure system stability, accurate data flow, and continuous billing improvements. Lead readiness activities for new product launches to ensure billing integration and compliance with established processes.
Cross-Functional Partnership Act as the primary point of contact for invoicing-related queries across Walmart Connect. Collaborate with Collections and Reporting teams to ensure continuity of billing-to-cash. Support month-end close activities, variance analyses, and audit inquiries as needed. Provide insights to support and influence senior leadership on dispute trends, invoice accuracy, and process performance.
Leadership Expectations: Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance. Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements. Lead, coach, and develop a team of billing and dispute resolution analysts. Foster a culture of accountability, continuous improvement, and customer-centric problem solving. Drive alignment between upstream and downstream functions to strengthen end-to-end revenue integrity.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume