Senior Manager Beauty Sales

CVS Health•Santa Clarita, CA

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: This role encompasses the Simi Valley, Santa Clarita and Thousand Oaks areas. As a company, CVS is not only committed to providing our customers with the newest in beauty- but we focus on purpose-driven service that puts the customer and their needs first. Our purpose-led, award-winning CVS Beauty Mark initiative is designed to create new industry standards for post-production alteration of beauty imagery and encourage and promote authentic beauty imagery. Front Store Merchandising is the unit that defines the strategic direction and commercial programs that go into the CVS Health Front Store. We define assortments, develop exclusive brands, drive store experience, set prices, and define the business's promotional program. We pride ourselves on having a world-class team, with profiles ranging from retail veterans to former strategy consultants to deep analytic experts or professional creative talent. We are seeking a highly motivated leader who is passionate about the beauty customer. This leader must be sales-oriented, committed to delivering a top-notch experience, and adept at maximizing brand and product education to drive sales and improve the customer experience. This leader must have experience managing diverse beauty sales teams, recruiting, objectives setting, coaching, and performance monitoring of sales multi-door sales teams. As a Senior Manager of Beauty Sales, you are excited about all things beauty and can create strategies that enable your teams to translate their passion for beauty into sales growth and exceptional customer experiences. The Senior Manager of Beauty is responsible for achieving outsized Beauty and Personal care sales in their applicable territory. The Senior Manager of Beauty Sales is responsible for developing a talent management strategy for their CVS Beauty Service teams, enhancing B&PC business value through tactical human resource planning and leading interdepartmental collaboration. You will provide management and strategic direction to a team of 4-8 Beauty Coordinators, the curators of the ultimate beauty experience in stores. The Sales Coordinators are tasked with ensuring all Beauty Sales Consultants have the skills and tools they need to drive selling, maximize customer engagement, and elevate product promotions and events. Your field organization also encompasses 60-150 Beauty Sales Consultants; the beauty sales focused team in our CVS Beauty Service program stores. You are the ambassador for the CVS Beauty Service program to field leaders and vendors, ensuring that you analyze business results and service evaluation tools to drive sales and elevate the beauty customer experience for CVS. The role reports to the Director of Beauty Service.

Requirements

5-10 years in a leadership/supervisory position in a multi-door, service-driven environment.
2-5 years management experience, educating, coaching, and developing sales teams
Strong passion for beauty
Strong leadership profile and excellent negotiation skills. Exceptional customer service skills. Goal-driven, with the ability to multi-task.
Strong strategy creation and execution skills.
Ability to train, coach, and develop a team of highly successful associates. Enthusiastic, friendly, positive energy.
Strong organizational skills and the ability to adapt quickly to changing priorities. Ability to anticipate and solve problems, act decisively, and persist in the face of obstacles.
Strong interpersonal skills, ability to empower and develop team, collaborate and function as a team member, and ability to execute plans and strategies.
Commitment to exemplifying the highest integrity and professional business standards
Microsoft Office Suite experience.
Ability to work a flexible schedule based on department and store/company needs, which may include nights, weekends, and holidays.
Local travel is required 60% of the time, including some nights and weekends, to meet business needs.

Nice To Haves

Beauty industry experience preferred.
Experience managing teams in multi-door format preferred.
Current knowledge of trends in the beauty and personal care industry.

Responsibilities

Provide regular and timely in-depth sales performance updates to field leadership on Beauty & Personal Care business metrics for Beauty Service program stores.
Drives superior divisional/region/district selling strategies that lead to revenue growth to sales budget targets for B&PC categories.
Champion and manage B&PC strategic initiatives in the field.
Provide Beauty Service team sales management with analysis and reporting as required.
Identify stores with business opportunities and create strategies to course correct opportunity doors to aid in budget achievement.
Assess key tactics driving sale growth to maximize best practices in all stores.
Create specific strategies to ensure Beauty Service vendor events and Merch beauty initiatives are consistently executed to drive sales growth and customer engagement.
Manage consistent assessment of event results to implement strategies to maximize beneficial activities and mitigate ineffective actions.
Assess the competitive beauty landscape within the Division and create opportunities to address business challenges.
Champion innovation within the division and share best practices to impact the entire organization's performance.
Field ambassador for Front Store Beauty Merch team with Divisional, Regional & District managers to ensure programs and initiatives are fully executed by the entire store teams and to help lead cultural change in driving Beauty sales focus and support with Field Leaders and Store Management.
Cultivate an environment of continuous learning: Ensure consistent sales training and product knowledge curriculums are created and deployed to CVS Beauty Service teams.
Create a Beauty Coordinator team of beauty experts and customer advocates that champion CVS beauty and ensure all CVS Beauty Service initiatives and programs are consistently executed within your area.
Create and monitor development goals and coaching priorities for all levels of the Beauty Service team. Ensure all required training and certification programs that impact the Beauty Service staff are completed in a timely manner.
Ensure Beauty Service staffing optimization by monitoring recruitment process, managing turn-over rates, and identifying applicable Beauty Service talent.
A minimum of 1 regional store tour with a Regional Director per month should be conducted with an assessment of visits provided to applicable teams.
Conduct a minimum of 1 visit per month with each Beauty Coordinator in the assigned regions to provide coaching and support on beauty business and confirm alignment with Beauty Service programs.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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