Senior Manager-Backhaul Operations

Penske Careers•Naperville, IL

13d

About The Position

The Senior Manager – Backhaul Operations leads customer engagement and complex freight operations while developing team capability and ensuring service, margin, and resource accountability. The role drives operational excellence and scalability by balancing external customer impact with internal leadership and strategic initiatives.

Responsibilities

Manage daily flow of 3rd party backhaul customer inbound shipments
Keep backhaul team focused on continuous improvement at each operation.
Develop and execute annual financial and operating plan.
Expand relationship across functional areas of the customer's organization.
Quantify and communicate value that is created for the customer.
Ensure vertical growth targets and plans are in place at all locations.
Measures associate’s progress and performance through both formal methods (PCM, reports and metrics) and informal methods (management by walking around).
Interview and hire salaried associates up to Operation Manager level.
Involve team members in business planning and decision making to develop their skills in this area.
Identify issues with the operating metrics and P&L and respond accordingly.
Identify out of scope services and work with the customer to recover.
Ensure customer billings are prepared timely and accurately, the payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.
Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place.
Proactively identify and correct unsafe conditions, work processes, and behaviors.
Ensure compliance with all applicable regulatory agencies and company policies and procedures.
Look for opportunities to improve asset utilization between all locations to drive backhaul activity and reduce empty miles
Other projects as assigned