Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Your role: We are seeking a highly motivated and experienced Global AWS Support Manager to lead and shape our global AWS support program. This is a senior-level leadership role responsible for building a new, scalable global support offering aligned to the AWS Partner-Led Support (PLS) model. The ideal candidate brings a strong technical foundation, deep understanding of AWS services, and proven experience establishing support programs from the ground up. You will be accountable for hiring, onboarding, and leading a high-performing team, while defining operational KPIs, setting strategic direction, and driving excellence in customer experience and partner collaboration.