Senior Manager, AV Technical Support

Roku-posted about 2 months ago

Full-time • Manager

Austin, TX

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As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions. You will partner closely with Productivity Tools, IT/Network, Workplace Services/Facilities, and Communications to standardize platforms, elevate hybrid experiences, and run the portfolio like a business.

Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership
Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems
Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans
Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning
Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff
Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs
Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management
Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices
Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance
Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency

10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events
Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards
Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment
Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture
Executive presence and crisp communication; calm under pressure with a customer experience mindset
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL)

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

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