Senior Manager, Associate Experience - Card Tech

Capital One • Richmond, VA

293d • $170,800 - $194,900

About The Position

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work. Card Tech's Associate Experience & Culture team is looking for a passionate, energetic, creative, and strategic Associate Experience Lead to shape and lead experience and engagement efforts for our Card Tech teams. In this role, you'll empower and inspire associates throughout the organization via relevant engagement strategies and events, thoughtful communications, impactful hybrid connection, and purposeful recognition programs to empower a thriving tech organization. The Associate Experience & Culture team is looking for a candidate with a passion for engaging and empowering associates, that has a keen eye for well crafted communications that make impact, and has strong program and process management skills who can identify strategic areas of opportunity for our organization and turn those ideas into reality. The ideal candidate will be the beacon of how our culture and values manifest in words, actions and attitude and have a proven ability to: understand the customer (the associates) and their needs, develop end-to end strategies and roadmaps for initiatives, partner closely with stakeholders and senior leaders to influence and ensure buy-in, manage and prioritize multiple projects and tasks in a fast-paced environment, create inspirational communications and materials, and passionately deliver high-impact, large scale efforts that enhance the associate experience. This candidate may also be positioned to be a people leader so passion for leading and inspiring a team to deliver great associate experiences is essential!

Requirements

• Bachelor's degree
• At least 5 years of employee engagement, people strategy, and event planning (virtual or in person) experience
• At least 5 years of experience in communications or supporting communications functions
• At least 5 years of experience in project, process, or change management

Nice To Haves

• Bachelor's degree in Organizational Behavior, I/O Psychology, or Human Resources
• 3+ years of experience managing multiple projects simultaneously
• 3+ years of People Leadership experience
• 3+ years of experience with executive-level clients OR with HR communications
• Experience working effectively with multiple constituents, including peers, executive management, senior management
• 2+ years of experience in an information technology environment or supporting Technology professionals

Responsibilities

• Build and drive engagement and recognition strategy including developing and leading focused initiatives, formal programs, and identifying new and fresh ways to elevate the associates experience and engagement
• Support and influence the organization to cohesively communicate in relevant modalities and venues and own various communication channels, including Slack and email, to inspire, include and engage employees.
• Lead the execution of organization wide events and leader engagements with a white glove approach and partner with key stakeholders and support to ensure highest impact and engagement
• Manage key partnerships, including interacting and communicating with stakeholders across all levels and in multiple organizations to inform and influence outcomes
• Confidently lead and drive work forward with the ability to problem solve and pivot in real time, providing clear recommendations and updates in an ever-changing environment
• Lead a highly engaged and motivated team to focus on the highest leverage opportunities as part of the experience strategy that will deliver the most impact to the associates and organization.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree