Senior Manager Application Support

Freddie Mac•Dallas, TX

18h

About The Position

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: This position will manage the Business Enterprise Application Management (BEAM) team. The team consists of both internal FTE and MSP resources. The team is responsible for the support of applications on behalf of the 4 Freddie Mac business units. In addition, this role is the Global Operations Center liaison to these businesses. Our Impact: BEAM is a critical team within the Global Operations Center. This team manages business applications on behalf of the application teams. BEAM have the greatest understanding of applications and the implications to business process within the standard infrastructure support team. Where most GOC teams interact with other infrastructure teams, the BEAM team also interacts with application teams and requires unique competencies. Your Impact: In this role as the senior manager of the BEAM team, you will have two primary responsibilities: Manage the day-to-day operations of the team Lead the team to define future strategies to support on prem and cloud applications Manage staff schedules and resourcing levels for 7x24 support Provide leadership and guidance to staff including daily, weekly, and annual feedback. Manage the vendor relationship with the manage service provider Ensure appropriate SOP's are in place for daily operations Second, build and maintain the relationships with our customers (application teams) Partner and collaborate with the application team Identify opportunities to shift additional application support to BEAM Enhance the reporting and stewardship process with the customers

Requirements

10+ years of related experience
2+ years of management experience
Knowledge of infrastructure and applications
Application support experience
Strong interpersonal skills
Travel from the VA office to the Dallas office 2–4 times per year as required

Nice To Haves

Proven management skills with the ability to effectively lead teams and oversee projects
Building and maintaining relationships
Demonstrated ability to expand the portfolio of projects by building trust and establishing strong relationships with clients.

Responsibilities

Manage the day-to-day operations of the team
Lead the team to define future strategies to support on prem and cloud applications
Manage staff schedules and resourcing levels for 7x24 support
Provide leadership and guidance to staff including daily, weekly, and annual feedback.
Manage the vendor relationship with the manage service provider
Ensure appropriate SOP's are in place for daily operations
Build and maintain the relationships with our customers (application teams)
Partner and collaborate with the application team
Identify opportunities to shift additional application support to BEAM
Enhance the reporting and stewardship process with the customers