Senior Manager – API Product Manager

American Express•Phoenix, AZ

49d•Hybrid

About The Position

The Sr. Manager API Product Management will support the growing API Strategy across Global Merchant and Network Services. APIs are foundational to how American Express integrates with our partners and this role will play a pivotal role in defining the driving capabilities, governance and customer experience related to our API products. An effective API Product Manager acts as a liaison between technical teams and business stakeholders, ensuring that APIs are aligned with organizational objectives and deliver value to partners. Additionally, they are responsible for overseeing and implementing integration layer capabilities that facilitate secure, scalable, and efficient external integrations.

Requirements

Technical Fluency Strong understanding of API frameworks, design standards, and authentication mechanisms.
Experience with API orchestration/integration patterns, resiliency (canary, blue/green, circuit breakers), and lifecycle/versioning management.
Familiarity with observability tools, logging, and monitoring for APIs.
Product Management Expertise Proven ability to own a product roadmap, manage a backlog, and translate business goals into technical deliverables.
Experience defining KPIs to measure success of technical capabilities against business outcomes.
Leadership & Collaboration Strong ability to align technology teams and business stakeholders around shared objectives.
Excellent communication skills to explain technical concepts to business leaders and business priorities to engineers.
Track record of influencing without direct authority in a complex enterprise environment.

Responsibilities

Product Management of API Integration Capabilities Define, prioritize, and manage the roadmap for API integration capabilities (e.g., routing, resiliency, common services, cross-domain integrations).
Translate business deliverables and partner requirements into technically grounded product requirements.
Ensure APIs and integration services deliver measurable value aligned to strategic goals.
Collaboration with Technology Teams Partner with engineering to guide the build of integration patterns, ensuring adherence to design standards, frameworks, and security protocols.
Provide clear requirements and acceptance criteria, ensuring delivery timelines meet business commitments.
Connect business stakeholders to technical design decisions, ensuring clarity on trade-offs, sequencing, and expected outcomes.
Technical & Governance Leadership Apply deep knowledge of API design principles (REST, async/event-driven), authentication mechanisms (OAuth2.0, mTLS), versioning, and lifecycle management.
Define and enforce standards for consistency, interoperability, and scalability across APIs.
Ensure orchestration services incorporate observability, performance monitoring, and resiliency mechanisms.
Business Alignment & Stakeholder Management Work with internal product owners, external-facing teams, and partner managers to align API delivery with customer and partner integration needs.
Define KPIs and success metrics to measure impact of orchestration capabilities on adoption, performance, and business value.
Serve as a bridge between technical design and business strategy, ensuring API capabilities are positioned as enablers of growth.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities