Senior Manager - Ancillary Products

United Airlines•Chicago, IL

About The Position

The Ancillary Products team, a part of United’s Revenue management team, manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more. The Ancillary Products Senior Manager directs a team of managers and analysts dedicated to improving revenue performance and customer satisfaction for United’s ancillary portfolio through product strategy, offer optimization and analytical insight. They will directly influence strategy and investment for high-margin ancillary products, improve customers’ travel experience, and impact United's bottom line.

Requirements

Bachelor's degree
7+ years of relevant experience
Proven team leadership attributes: ability to listen, motivate, resolve conflicts, manage through ambiguity, and demonstrate flexibility
Analytical mindset, quantitative orientation required with strong knowledge of at least one database querying language (SQL, Python, etc.)
Strong passion to solve business problems with data
Self-motivated – If you don’t know the answer, you’ll reach out and find somebody who does
Poised and confident presenting insights to stakeholders of all levels
Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships
Technical experience or aptitude to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric)
Project management skills and experience preferred
Familiarity with airlines and ancillary products
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

5 - 7 years in an analytical role
At least one year in a lead or managerial role preferred
Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus

Responsibilities

Create an inspiring team environment with an open communication culture
Delegate tasks, set deadlines and provide coaching for your direct reports
Foster teamwork, think strategically and deliver results
Take the initiative upon identifying areas of opportunity
Work collaboratively across functions and create an inclusive environment with people at all levels of the organization
Elevate direct reports through mentoring and support in all phases including training/familiarization, analyses, and product development
Manage and improve forecast models and reporting for ancillary product revenue each period, and support the monthly financial close and forecast process in partnership with the finance organization
Design and direct ongoing analyses of product performance and new initiative impact with a view toward strategic prioritization
Support and execute timely ad-hoc analyses
Function as a portfolio owner across all ancillary products. Develop and maintain subject matter expertise in all product aspects including financial performance, product policy and procedures, NPS, and optimization initiatives
Oversee product optimization efforts such as pricing tests, competitive analysis, new product research, and digital footprint expansion
Collaborate on cross-functional initiatives across the enterprise in support of ancillary products and interests
Design and lead cross-functional initiatives, collaborating effectively with multiple stakeholders and providing timely and succinct updates to executive sponsors
Develop, direct development of, and present executive-grade materials to stakeholders of all levels
Manage relationships with third party vendors and service providers