Senior Manager, AI Observatory Product Manager

Visa•Foster City, CA

10d•Hybrid

About The Position

The Sr. Manager, AI Observatory Product Manager is responsible for contributing to the build out of Visa’s AI Observatory tool by providing best-in-class product management and oversight. This individual must be able to work across functions, business units, regions and in deep collaboration with Global Data Office staff to identify best practices and areas of opportunity. Experience with AI product development, technology platforms, and engineering with proven ability to build new capabilities, drive organizational impact, and act as change agent are critical to success. This role will be responsible for developing Visa’s AI Observatory product features, strategy, and roadmap in partnership with key stakeholder teams to enable AI oversight and risk management. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Requirements

8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Minimum of 6 years of experience in AI product management with proven track record of successfully designing, managing and launching AI products
Excellent communication and leadership skills
Experience in business intelligence, AI systems classification, metadata management, regulatory compliance, and building and implementing AI explainability and fairness tools
Experience working to uplift and mature AI product capabilities, policies definition, controls and frameworks
Ability to work effectively within a large, matrixed organization
Excellent problem-solving skills with track record in synthesizing complex information to produce impactful management information and support informed decision making (risk/reward - cost/benefit tradeoffs)
Strong interpersonal skills with ability to develop and sustain relationships across levels and role types - influences and collaborates with all levels, functions and geographies
Superior communication and problem-solving skills with a passion to get things done, learn and inspire peers and business partners to uplift skills and capabilities
Self-starter, works independently, and thrives on driving execution and delivering results

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Responsibilities

Lead the design, development, and implementation of an AI Observatory platform product to monitor, assess, and report on the performance, risks, and compliance of AI systems
Define the functional and technical requirements for the AI Observatory platform
Establish KPIs and metrics for monitoring AI system performance and compliance.
Collaborate with engineering and data science teams to integrate AI risk and compliance considerations into the AI Observatory product
Keep track of emerging trends, best practices, and regulatory changes in the AI space and related compliance
Serve as Subject Matter Expert (SME) on the AI Observatory and AI product development
Design, implement, and oversee suitable processes and system capabilities to maintain a comprehensive inventory of AI systems within the AI Observatory
Conduct business process analysis, needs, assessments, and lead design sessions/user story workshops to align solutions with business needs
Perform discovery with business and technical experts to maintain accurate baseline of AI inventory and developing AI projects at Visa
Oversee AI systems and capabilities going into production and ensure proper level of documentation in place and maintained
Work with partners in Data and AI Governance, Risk, Technology, Cybersecurity, Legal, Privacy, and other key stakeholders to ensure business challenges are properly addressed
Partner with business/technical staff to diagnose issues and create improvement suggestions
Leverage large data sets to provide insight-driven decision-making support and reporting for strategic initiatives around viewing insight