Senior Manager, AI Clinical Operations - Responsive Care
About The Position
A bit about this role: The Team: Join Devoted Medical’s Responsive Care team, where we are reimagining primary and virtual care through a relationship-centered model powered by cutting-edge AI infrastructure. The Mission: As the Senior Manager of Clinical Operations, you will be the lead architect building the "operating system" for centralized clinical services—from urgent virtual care to pharmacy and lab workflows. The Impact: You will define how clinicians and AI agents work together in practice, creating the frameworks that allow our care model to scale from thousands to millions of members. Reporting & Collaboration: Reporting to the Senior Director of Clinical Operations, you’ll partner with Medical Directors and Product/Data teams to move initiatives from blank-page concepts to scaled execution. The Vibe: This is a "0→1" role designed for a systems-thinker who thrives in ambiguity and is excited by the challenge of blending clinical excellence with technical innovation.
Requirements
- Experience: 5+ years in clinical, healthcare, or product operations (or similar complex environments) with a proven track record of owning measurable outcomes.
- Systems Building: Demonstrated experience scaling operational systems from the ground up or leading significant organizational transformations.
- Analytical Rigor: Strong ability to define KPIs from first principles and use data (Excel, SQL, or BI tools) to drive decision-making.
- Tech Partnership: Experience working directly with Product and Engineering teams to translate operational needs into technical system requirements.
- Communication: Outstanding written and verbal skills with the ability to drive clarity across diverse stakeholder groups in a remote-first environment.
Nice To Haves
- Healthcare Fluency: Deep understanding of the healthcare ecosystem (payer, health system, or digital health) and triage/assignment frameworks.
- AI & Automation: Hands-on experience or a strong curiosity for applying AI/LLMs to operational workflows and human-in-the-loop oversight models.
Responsibilities
- Design the Operating System: Architect the workflows and ownership models for centralized clinical services, translating clinical intent into scalable, AI-supported processes.
- Own the Human-AI Model: Establish the protocols for how clinicians and AI systems collaborate, ensuring clear escalation paths, safety guardrails, and quality oversight.
- Drive Performance: Define and track KPIs across access, resolution time, and automation coverage, ruthlessly prioritizing the highest-leverage improvements.
- Cross-Functional Leadership: Lead the implementation of workflows that bridge Responsive Care, Specialty Care, and Care Access, moving projects from whiteboard to full integration.
- Data-Driven Redesign: Use quantitative insights to identify friction points in care delivery and turn those insights into system-wide redesigns.
- Enable AI Fluency: Build programs that equip clinical staff with the skills to effectively supervise and collaborate with AI systems, foster
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
