Senior Manager, Aftermarket Product & Marketing

Carrier • East Syracuse, NY

11d

About The Position

The Senior Manager, Aftermarket Product & Marketing, is responsible for driving profitable growth of truck and trailer refrigeration aftermarket parts, accessories, and services by leading both product strategy and marketing execution for the Truck/Trailer Americas business. This role integrates product management, commercial strategy, marketing leadership, and team development to deliver strong customer value, financial growth and performance, and competitive differentiation. You will lead a team responsible for aftermarket product development, parts strategy, pricing and promotions, channel commerce support, customer/account ownership, sales analytics, and competitive intelligence. You will ensure that all new equipment launches include a strong aftermarket and service perspective and that existing aftermarket programs achieve their full commercial potential.

Requirements

• Bachelor’s degree
• 6 + years of experience in product /program management, marketing, engineering and/or aftermarket strategy

Nice To Haves

• Bachelor’s degree in Business, Engineering, Marketing, Supply Chain, or related field
• Project Management certification preferred.
• Professional presence with strong communication capabilities.
• Strong leadership experience developing teams and influencing stakeholders.
• Ability to analyze complex problems, synthesize data, and make informed decisions.
• Success in product management, marketing, or commercial strategy roles.
• Experience in pricing strategy, promotions, channel management, and competitive analysis.
• Strong project management skills with a track record of successful delivery.
• Relationship-driven and customer-focused.

Responsibilities

• Product Management & Portfolio Leadership: Lead product development from business case definition, concept development, product design, validation, marketing requirements, to production launch.
• Identify and fill aftermarket product gaps by understanding customer needs, market trends, dealer input, and portfolio performance.
• Act as the primary interface for service- and aftermarket-related requirements for new equipment offerings from the product line team.
• Manage existing accessory and parts post-launch programs, driving continuous improvement and lifecycle updates.
• Benchmark competitive equipment, accessory offerings, and service programs to inform product strategy.
• Collaborate with internal teams to define and execute short- and long-term component and portfolio strategies.
• Manage cross-functional teams using Carrier Excellence and Passport processes and drive on-time, on-budget program delivery.
• Develop, maintain, and present program and resource plans, dashboards, and performance tracking mechanisms.
• Support Sales, Inventory & Operations Planning (SIOP) and Excess & Obsolete (E&O) processes with product insight and lifecycle consideration
• Marketing, Commercial Strategy & Channel Growth: Lead the aftermarket marketing strategy across North America, including channel engagement, promotions, digital commerce, and customer campaigns.
• Own pricing strategy for aftermarket parts and accessories, including strategic price decisions, and discount governance.
• Lead development of marketing programs and commercial plans that strengthen product adoption, grow revenue, and improve dealer engagement.
• Manage and evolve commerce channels with focus on customer experience and conversion.
• Own customer segmentation and account structure strategy related to ERP and related systems.
• Develop and maintain business ownership of sales analytics dashboards and reporting.
• Translate competitive analysis into actionable recommendations for pricing, positioning, promotions, and channel strategy.
• Partner with Marketing Communications on product messaging, launch materials, and digital assets.
• Leadership & Team Development: Lead, mentor, and develop a high-performing team in product management, marketing, and analytics.
• Set clear priorities, allocate resources, and establish accountability.
• Foster a culture of collaboration, customer focus, continuous improvement, and data-driven decision-making.
• Represent the aftermarket business at leadership forums and strategic planning cycles.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior