Senior Manager, Advisory Renewal Managers
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About The Position
As the Senior Manager of the Advisory RM Team, you will lead a highly specialized group of subject matter experts who provide critical support to Renewal Managers (RMs) in navigating complex, high-value renewals. This role requires a deep understanding of the business, the ability to lead a team of experienced professionals, and a strategic mindset to drive business outcomes. You will oversee the team's operations, ensuring they deliver expert product knowledge, proactive risk mitigation, and tailored guidance that maximizes renewal outcomes, reduces churn, and streamlines processes. In this role, you will act as the primary advocate for the team, fostering cross-functional collaboration with key departments such as Sales, Customer Success, Product, and Legal. You will also play a pivotal role in strategy, scaling the team's impact, identifying areas for growth, and ensuring the team remains equipped to meet the demands of an evolving business landscape. Additionally, you will focus on continuous improvement initiatives to optimize workflows and develop enablement resources for the broader Renewals organization. Your ability to lead with empathy, foster a culture of accountability and collaboration, and drive measurable business impact will be essential in ensuring the Advisory RM Team continues to serve as a vital resource for Renewal Managers and the organization at large. This role is ideal for a strategic and empathetic leader who thrives in a complex, collaborative environment and is passionate about driving team success and business impact. This is a People Leadership position.
