Senior Manager, Accreditation Systems, Data Management and Training

LA28•Los Angeles, CA

1d•$105,000 - $140,000•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Senior Manager, Accreditation Systems, Data Management and Training: The Accreditation (ACR) functional area identifies and registers all participants in the Olympic and Paralympic Games and facilitates their access into Games venues through the issuance of Olympic Identify and Accreditation Cards (OIACs), Paralympic Identify and Accreditation Cards (PIACs) and various other devices under the authority of the International Olympic Committee (IOC) and International Paralympic Committee (IPC). The Senior Manager, Accreditation Systems, Data Management and Training, will lead the ACR sub-function for planning and delivery of the accreditation and access control applications, and related interfaces and services used by the accreditation team. The role will report to the Head of Accreditation, and will represent the ACR functional area through activities related to requirements gathering, configuration, testing, training and support, ensuring that other ACR sub-functions are able to deliver processes and services in line with the specifications defined by the IOC and IPC. Through coordination with internal functional areas including Technology (TEC), Workforce Training (PEM), Security (SEC) and Games Data (GAD), the Accreditation Systems team will plan and configure the accreditation and access control applications, relevant interfaces with other internal and external systems, and prepare and deliver training to paid staff and volunteers, with a focus on providing all accredited participants with a seamless Games accreditation experience, whilst maintaining high standards of inclusivity and integrity.

Requirements

7+ years of experience in delivery of accreditation applications at major events.
Experience Olympic and Paralympic Games, or equivalent large-scale sporting or similar global events.
Experience with CRM, data visualization, reporting, Microsoft SharePoint and Smartsheet.
Fluent working with Office suite products including Microsoft PowerPoint and Excel.
Demonstrated commitment to co-creation and collaborative decision-making.
Accreditation Systems Expertise:
Demonstrated success with implementing and managing an accreditation application at a major event, coordinating with technology providers, stakeholder/user requirements, cross-functional resources, timelines and processes.
Deep understanding of all aspects of accreditation planning associated with major event planning in collaboration with multiple stakeholders.
Understanding of the Olympic and Paralympic accreditation processes, programs and principles.
Leadership and Stakeholder Management Expertise:
Experience in a leadership role, building teams, and working across various functions.
Excellent communication and human relations skills, including experience communicating with international communities.
Strong interpersonal skills and ability to effectively communicate with a diverse population, in particular international communities.
A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego.
Executive presence and communication skills, including ability to package and present insights in relevant, cohesive, and succinct storylines.
Solid communication, team building, and interpersonal skills.
Proven ability to innovate and achieve results through strategic, forward-thinking planning.
Organizational Skills:
Highly detail-oriented with excellent organizational skills.
Ability to implement and manage change effectively.
Self-starter with the ability to work independently to resolve issues, and experience in defining tasks, seeking feedback, and evolving work.
Master’s degree or relevant work experience required
Ability to work on-site in an office environment, based in Los Angeles, CA
Occasional travel to to LA28 Olympic/Paralympic venue sites, especially during the Games in 2028.
Occasionally there may be a requirement for working hours outside of traditional business hours/days to support special events, travel, and the 2028 Games.

Responsibilities

Represent ACR during all phases of the accreditation and access control application development and deployment, including requirements gathering; user stories review; development prioritization and monitoring; delivery acceptance testing; configuration; and user onboarding, training and support.
Ensure that all user stories and functionality developments meet the needs of the LA28 Accreditation program, making suggestions and recommendations on development and configuration changes as needed.
Coordination of integration of data between the accreditation/access control applications and other internal and external systems.
Monitor compliance with the agreed development and delivery timelines. Monitor and scrutinize the performance of the application and interfaces.
Define technology equipment specifications and configurations, in particular related to the reprographics hardware used for production of the OIACs and PIACs.
Ensure configuration of the accreditation application to meet required data quality and accuracy requirements.
Prepare and provide tools and advice to support external organizations with the submission of accurate personal data for their delegation members.
Implement mechanisms for external and internal users to identify, report and resolve data accuracy concerns, maximizing opportunities for issues to be resolved prior to arrival into the host country for the Games, with a focus on overall stakeholder experience and arrival journey.
Provide technical advice and support to the ACR stakeholder services sub-functions for the management and processing of Accreditation data in accordance with privacy and data protection principles, and LA28, IOC and IPC policies and procedures.
Capture and review all qualitative reporting needs, implementing appropriate reporting methods and cadences in line with data protection principles.
With the LA28 Games Data team, define quantitative reporting requirements to monitor the submission and processing of accreditation registrations, as well as the issuance and usage (by day/venue) of OIACs, PIACs, Guest Passes, Day Passes and Upgrade Cards at Games-time.
Alongside the sub-function leads for Competition Venue Operations and Non-Competition Venue Operations, oversee the selection, recruitment, scheduling and rostering of the ACR functional area’s volunteer workforce.
Lead the design of the training program and materials for all external and internal users of the accreditation and access control applications. Oversee delivery of all training to ACR paid staff and volunteers, ensuring they are well-equipped for their Games-time roles.
Supervise deployment and validation of ACR-related technology equipment to accreditation facilities at Games-time.
Establish and maintain consistent approach to accreditation and access control issue resolution across Games venues from a position in the ACR functional area command center in coordination with TEC.
Support real-time reporting needs of the ACR sub-functions and in response to requests from across the LA28 Organizing Committee, IOC and IPC.
Provide support to the Head of Accreditation and functional area command center as necessary.