Senior Manager, Account Management (Web)
About The Position
The Senior Manager, Account Management is a strategic leader responsible for overseeing a team of 3–5 Account Managers while owning a high-value portfolio of client relationships. In this role, you will ensure the successful delivery of web & brand engagements across your book of business—prioritizing performance, profitability, operational efficiency, and client satisfaction. This role requires a confident, collaborative, and solutions-oriented leader who can drive revenue growth, strengthen client partnerships, manage escalations, and inspire account teams to produce exceptional work. You will partner closely with Project Management, Strategy, Design, and Development to deliver measurable results and strategically grow accounts.
Requirements
- Bachelor’s degree in business, marketing, communications, or a related field
- 8+ years of client-facing account management experience in a digital agency environment
- 4+ years of experience managing direct reports, preferably within an agency environment
- Proven ability to manage complex enterprise accounts with multi-channel digital programs
- Deep understanding of CMS platforms (Wordpress, Drupal, & Shopify), meaning you’re proficient with making backend updates yourself if needed
- Demonstrated comfort working with data—turning performance metrics into insights and recommendations
- Skilled at cross-functional leadership, influencing without authority, and regularly exercising emotional maturity
- Strong business acumen—able to forecast revenue, track performance to plan, and protect margins
- Experience with Slack, Google Workspace, and project management tools (ClickUp)
Nice To Haves
- Experience with agile or hybrid project management methodologies a plus
Responsibilities
- Lead, Manage & Develop a Team
- Own a Portfolio of Key Accounts
- Revenue Ownership & Growth
- Operational & Strategic Leadership
Benefits
- Remote Workplace. You have the option to work at our office in Boston or remotely in the United States.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
11-50 employees
