Senior Maintenance Supervisor

Avenue5 Residential•Phoenix, AZ

About The Position

The senior maintenance supervisor is primarily responsible for the day-to-day maintenance operations and physical upkeep of the assigned property or properties, and for ensuring that the property or properties are compliant with the Avenue5 policies and standards., in addition to all local, state, and federal regulations. This position is responsible for ensuring compliance with the company’s risk management program. This role also has financial responsibilities for contributing towards and adhering to the property budget.

Requirements

High school diploma or equivalent is required
At least five years of experience in the property management industry or directly related field
Possess general maintenance and carpentry skills
Ability to read, write, and understand English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Strong organizational and time-management skills
Ability to multi-task
Ability to perform basic mathematical functions
Ability to cope with and defuse situations involving angry or difficult people
Ability to maintain confidentiality
Must maintain a professional appearance and comply with the prescribed uniform policy
Must maintain a valid driver’s license, clean driving record, and current auto insurance is required
Must comply with all safety requirements
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned
Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays
May be required to be on-call and assist during property staff deficiencies
Exposure to an environment typically found in a multifamily community
Exposure to hot, cold, wet, humid, or windy conditions
Exposure to noise, vibrations, and atmospheric conditions, as well as working in confined or restricted spaces
Ability to lift, push, and pull up to 100 pounds
Ability to work with arms raised overhead
Ability to move up and down stairs and ladders
Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
Ability to bend at the waist and knees to lift boxes, appliances, furniture, shovel show, etc.
Ability to tolerate extreme climate changes dependent on the season and location
Ability to tolerate repetitive motion with body extremities including, hand, knees, wrist, hips, feet, etc.
Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)
Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations

Responsibilities

Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met
Review and track the progress of service requests and identify chronic maintenance issues
Respond to maintenance-related issues promptly as outlined in Avenue5 policy and practices document while maintaining a professional demeanor
Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines
May perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, and ceramic tile repair
May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf cart, elevator, and more
Responsible for work order systems accuracy by verifying all orders are completed promptly to company standards and the resident’s satisfaction
Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement
Oversee and assist with the management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods
Promptly communicate with the maintenance team and property manager concerning all maintenance issues at the property
Observe and promote safety and risk management per local, federal, state, and company rules and regulations
Help monitor response times for emergency on-call/ after-hours maintenance assignments, and address issues as needed. May participate in on-call rotation, as necessary
Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents
Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies
Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns
Act as a mentor to the maintenance team
Always maintain a professional demeanor and appearance, promoting the same to the entire team
Responsible for the administration of the company risk management program
Complete special projects as assigned by management
Promptly communicate with the property manager concerning maintenance issues at the property
Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy
Work with the property manager to ensure the team and the property are compliant with company, ownership, state, and federal policies and standards
Walk property weekly with property leadership to collaborate on property challenges and operations
Responsible for ensuring maintenance costs remain within the allotted property budget and providing input on expenses for future budgets
Perform other duties as assigned