Senior Logistics Program Analyst

Lob

1d•$137,500 - $152,500•Remote

About The Position

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. At Lob, we are building a technology-enabled supply chain that brings clarity, efficiency, and reliability to direct mail and logistics. This role sits at the center of that system—Help streamline execution across a distributed, multi-site network and ensuring alignment between Product, Operations, and Sales. We’re looking for a program-oriented operator who can translate strategy into execution—driving cross-functional initiatives, building scalable processes, and ensuring consistent performance across the network.

Requirements

5–10+ years in program management, logistics, supply chain, or manufacturing operations
Proven experience leading complex, cross-functional programs from design through execution in high-scale or distributed environments
Strong understanding of logistics networks, material flow, or multi-site operations
Demonstrated ability to manage schedules, track milestones, mitigate risk, and drive outcomes across multiple stakeholders
Experience defining processes, KPIs, and operational dashboards to monitor performance and drive improvement
Strong communicator with the ability to influence across functions and levels of the organization
Ability to operate in ambiguity, solve problems in real time, and drive alignment without direct authority
Familiarity with Agile, Lean, Six Sigma, or similar operational methodologies
Bachelor’s degree in Engineering, Supply Chain, or a related field (or equivalent experience)

Responsibilities

Own weekly execution cadence: Lead the weekly functional plan—align priorities across Product, Operations, and Sales; define deliverables; and proactively manage risks, blockers, and dependencies
Lead business reviews: Manage the Weekly Business Review (WBR), consolidating inputs, surfacing insights, and driving accountability across teams
Drive cross-functional logistics programs: Lead initiatives that translate product capabilities, network design, and operational plans into scalable execution across a multi-site environment
Manage execution at the network level: Track timelines, milestones, and dependencies across sites; resolve day-to-day logistics and material flow challenges; escalate issues as needed
Define and scale operating processes: Build and standardize workflows, operating procedures, and communication structures that enable consistent execution across teams and locations
Establish performance visibility: Work with leadership creating KPIs and develop reporting metrics, and deliver regular insights on logistics performance, risks, and opportunities
Act as a cross-functional connector: Align Product, Operations, and Sales by translating business needs into actionable plans and ensuring smooth handoffs across teams
Lead Product & Logistics alignment: Run the weekly Product and Logistics forum, driving structured discussions, decisions, and follow-through
Drive billing accuracy & process improvement: Partner with Finance and Operations to ensure accurate billing, resolve discrepancies, and improve workflows
Engage customers as needed: Provide updates, manage expectations, and support escalations to ensure a strong customer experience