Senior Logistics Last Mile Delivery Analyst (Bilingual English/Korean)

LG•Englewood Cliffs, NJ

15d•$90,000 - $110,000

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Summary The role will focus on managing LG Last Mile Delivery network & service providers for last mile delivery/installation service quality and taking care of last mile orders to ensure LG customers have a seamless delivery/installation experience including returns and will manage service providers' performances.

Requirements

Bachelor's degree with 5+ years related work experience in Logistics, Order Management, Last Mile Delivery Network
Bilingual in English and Korean
Strong analytical skills and problem solving skills
Team oriented; proactive and action-oriented
Analytical, able to transform qualitative and quantitative data into executable strategies
Aptitude to define operational requirements and implement processes and systems to support those requirements
High level of proficiency with Microsoft Excel and aptitude to learn new tools and applications quickly

Responsibilities

Set up LMD network in the targeted regions
Develop Agents and manage their daily operation performances
Monitor & collaborate load planners to make sure middle mile RSD is met
Collaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule rates
Encourage Save the sales program to decrease damage/return %
Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubs
Continuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOP
Consistently review customer survey to see what is lacking when it comes to overall LMD network
Support system development for easier communication flow and visibility
To manage customer care daily operation & issue to better serve the consumers

Benefits

Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life.
Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume