Senior Loan Servicing Associate - Quality Control

Northeast Bank•Boston, MA

9h•Hybrid

About The Position

The role of the Loan Servicing Quality Control Specialist is vital to maintaining the accuracy and integrity of our loan servicing processes. This position is responsible for conducting thorough reviews of loan files, servicing modifications, and quality control measures within our organization. The individual in this role will collaborate closely with team members and management to identify and address any errors or discrepancies, ensuring compliance with regulatory requirements and operational standards.

Requirements

Previous experience in loan servicing, quality control, or a similar role within the financial industry.
Strong understanding of loan servicing processes and documentation requirements.
Excellent attention to detail and ability to identify errors or discrepancies.
Knowledge of regulatory compliance requirements related to loan servicing is a plus. Ability to maintain confidentiality.
Excellent organizational skills and the ability to effectively communicate with all levels of employees.
Ability to deal with multiple tasks by organizing and setting priorities.
High School diploma.

Nice To Haves

7 years of banking experience preferred.

Responsibilities

Perform comprehensive reviews of new loans boarded and file maintenance processes to verify accuracy and completeness.
Ensure that all modifications and updates are correctly processed in the system with appropriate approval and documentation.
Analyze errors and discrepancies to identify any systematic issues or trends.
Work with management to develop and implement solutions to prevent errors from recurring.
Serve as a backup for boarding new loans and file maintenance processes as needed.
Assist in reviewing ACH setups and act as a backup for setting up ACH requests when necessary.
Maintain accurate records and documentation of quality control measures and findings.
Ensure that all changes made to loan files and servicing processes are properly documented and compliant with regulatory requirements.
Provide support in managing audit follow-ups, including collecting various audit requested documents, and take the lead in developing strategies and processes to address any identified audit findings.
Maintain courteous and professional interactions with all staff members.
Acquire proficiency in other functions within the Loan Servicing department to offer additional assistance as needed.
Perform any other duties within the same physical and mental scope as required.
Successfully pass technical and regulatory examinations required by the Company.