Senior Loan Servicer

Burke & Herbert Bank • Moorefield, WV

86d • Remote

About The Position

The Senior Loan Servicer is responsible for overseeing and executing complex loan servicing functions, including payment processing, account maintenance, payoff processing, and problem resolution. This role provides guidance to Loan Servicing team members, ensures adherence to internal controls and regulatory requirements, and coordinates closely with internal departments such as Loan Processing, Credit Administration, Escrow, and Collateral & Insurance. The Senior Loan Servicer also supports system enhancements, audits, and servicing-related projects.

Requirements

• Minimum 3-5 years of experience in loan servicing or loan operations at a financial institution.
• High school diploma or equivalent.
• Strong understanding of loan servicing systems (preferably Silverlake).
• In-depth knowledge of loan servicing processes and regulatory requirements (e.g., RESPA, Reg Z, FDCPA).
• Knowledgeable in accounting and reconciliation.
• High degree of accuracy and attention to detail in reviewing loan documentation and system data.
• Strong problem-solving skills with the ability to think critically and recommend solutions.
• Excellent communication and collaboration skills.
• Ability to lead by example and coach team members effectively.
• Comfortable working independently while balancing team responsibilities.

Nice To Haves

• Experience with complex commercial loan structures, participations, or escrowed loans preferred.
• Familiarity with imaging systems, loan ticklers, and compliance documentation is a plus.

Responsibilities

• Perform and review complex loan maintenance transactions such as rate adjustments, interest recalculations, reamortizations, payment restructures, and loan reclassifications.
• Resolve discrepancies in loan account setup, payment application, or system errors in coordination with IT and system vendors when necessary.
• Process and verify payoff calculations for complex loans including multi-advance facilities, construction loans, or participation loans.
• Serve as a resource and mentor to junior servicing staff by providing training, answering questions, and reviewing complex transactions.
• Assist the Loan Servicing Manager with workflow monitoring and work allocation to ensure timely processing.
• Daily loan balancing, including non-post, suspense and GL accounts.
• Conduct quality checks on booked loans and servicing activities to ensure accuracy and consistency with credit approvals and legal documentation.
• Identify and report recurring servicing errors, recommend corrective actions, and assist in the development of improved servicing procedures.
• Ensure servicing activities comply with applicable regulations, internal controls, and audit standards.
• Liaise with Escrow, Secondary Market, and Collateral & Insurance teams to resolve exceptions related to loan documentation, escrow tracking, insurance lapses, or lien releases.
• Collaborate with Loan Processing to resolve booking discrepancies identified during the post-booking servicing process.
• Act as backup to Loan Servicing leadership during absences and represent the team in cross-functional meetings as assigned.
• Support internal and external audits and exams by gathering servicing documentation, reconciling balances, and preparing responses.
• Monitor servicing reports and system alerts to proactively identify issues related to payment posting, maturities, or system misalignments.
• Participate in servicing-related projects such as system upgrades, merger integrations, or servicing conversions.
• Provide subject matter expertise in drafting or updating procedures, workflows, or job aids.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees