Senior Loan Service Representative

Austin Telco Federal Credit Union • Austin, TX

2d • Onsite

About The Position

Austin Telco Federal Credit Union is seeking a detail-driven and member-focused Senior Loan Service Representative to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals.

Requirements

• High school diploma required
• Minimum 3 years of consumer lending experience in a financial institution
• Bilingual in Spanish and English (written and verbal)
• Strong understanding of lending policies, procedures, and systems
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Word and Excel
• Strong attention to detail and commitment to member service excellence
• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Responsibilities

• Process consumer loan applications, credit reports, and supporting documentation
• Assist members in person and by phone with loan inquiries, closings, and servicing needs
• Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases
• Provide overrides and account assistance to staff as needed
• Resolve complex member issues with professionalism, empathy, and sound judgment
• Ensure consistent, high-quality service delivery across all lending touchpoints
• Audit completed loan files for accuracy and completeness
• Ensure lending policies, procedures, and regulatory requirements are followed
• Maintain accurate documentation and uphold compliance standards
• Support operational needs and collaborate with leadership and other departments
• Identify and help resolve process gaps to improve efficiency and service quality
• Protect members and the credit union from errors, fraud, and compliance risk
• Serve as a lending resource for staff in the absence of management
• Provide guidance on loan procedures, systems, and documentation requirements
• Assist in onboarding and training new team members as needed
• Foster a positive, collaborative, and member-focused lending culture
• Model Austin Telco’s values of Respect, Empathy, Service, Integrity, and Cooperation

Benefits

• Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan to support long-term financial goals.
• Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED