Senior Loan Counselor

University Bank • Jacksonville, FL

2d

About The Position

The Senior Loan Counselor is responsible for collecting on 30 + days delinquent loans. Must be able to counsel borrowers on available to them loss mitigation options. Must maintain contact with borrowers to minimalize defaults and foreclosure.

Requirements

• High school diploma (or equivalent) required
• Previous experience in mortgage loan servicing desired
• Previous experience in collections and/or default servicing desired
• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral and written expression
• Excellent organizational, time management & analytical skills
• Able to communicate effectively
• High degree of accuracy
• Ability to manage confidential information
• Ability to diffuse and provide business orientated solutions for escalated issues/calls
• Effective problem solving skills
• High degree of dependability
• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• May be exposed to extended periods of interaction with other (listening/talking/taking notes)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

Nice To Haves

• Previous experience in mortgage loan servicing desired
• Previous experience in collections and/or default servicing desired

Responsibilities

• Contact delinquent customers to collect and reestablish a payment pattern
• Negotiate or renegotiate payment schedules to avoid foreclosure
• Approve and calculate short term repayment plans
• Ensure adherence to regulatory requirements for collections process
• Work with internal/external staff and investor contacts to maximize potential for collection
• Work directly with investor contacts to complete requested tasks
• Take part in investor conference calls
• Become familiar with loss mitigation practices and how they apply to default operations
• Assist borrowers with completing financial packages
• Advise borrowers of potential consequence of foreclosure or bankruptcy
• Maintain servicing system with appropriate default holds and codes
• Attend all training sessions for department
• All other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED