Senior Living Sales Counselor

Brookdale Senior Living • Huntsville, AL

257d • $20 - $25

About The Position

Brookdale Jones Farm, located in the lovely heart of Jones Valley, in Huntsville, Alabama is looking for a Sales Counselor to join their tenured team. Are you a passionate about connecting seniors with the right living options to enhance their quality of life? Look no further and apply to this great opportunity today. Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

Requirements

• A Bachelor's degree or equivalent in coursework and related experience is required.
• Minimum of five years of progressive experience in the real estate or health care field including experience in such areas as promotion, public relations, or admissions.
• Minimum of two years with a proven sales or promotion track record.
• Prior experience selling or promoting senior residential and health care services is highly preferred.
• Reliable car transportation with insurance, plus a valid driver's license.

Responsibilities

• Receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents.
• Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community.
• Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels.
• Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.
• Routinely reviews software databases to identify and follow-up on leads from all sources.
• Calls a lead and obtains additional information on personal residential and care needs.
• Encourages prospective residents and families to make wait list deposits.
• Maintains long term contact with prospects to encourage continued familiarity.
• Encourages and promotes visits and tours of community(s).
• Meets established goals regarding contacts and tours to achieve desired sales goals.
• Enters updated prospective resident information and status of relationship into the lead management system.
• Maintains positive and understanding relationships with current residents and their family.
• Encourages their positive promotion of community to friends, acquaintances and family.
• Identifies religious, civic and social groups to which current residents belong to expand referral network.
• Cultivates leads with current residents through positive interaction and interest in activities and concerns.
• Follows-up with resident referrals as identified.
• Explains and promotes the Resident Referral Program to current residents.
• Assists in identifying innovative events and methods to increase visitation of targeted groups.
• Assists in planning, sponsoring, organizing, and executing special events to inform and attract referrals and prospects to visit community.
• Presents and demonstrates the value and benefits of the community for its residents as appropriate to stimulate interest and sales.
• Obtains and maintains knowledge of competitors.
• Communicates community features to best compete with competitor's strengths and weaknesses.
• Conducts personal tours of communities for prospective residents and family.
• Schedules meetings with staff department heads as requested or as deemed necessary to effectively convince potential residents of abilities to meet their residential and care needs.
• Explains fee structure in a manner that will be most meaningful and that will clearly reflect the benefits of prospective resident's choices.
• Explains the physical and financial assessment processes to prospects and coordinates required staff interviews and credit checks.
• Closes contractual arrangements.
• Communicates availability of units and status of waiting lists.
• Obtains necessary personal information and prepares standard, legal documents required for signature.
• Requests assistance of marketing assistant when appropriate to coordinate needs relating to logistics of new resident moves.
• Maintains continued contact to reflect concern and interest for their continued wellbeing and satisfaction after relocation to the community.
• May provide input regarding the development of promotional brochures, videos and mailings as used in networking referrals and marketing to prospective residents.
• Prepares written reports and communicates status of current success in a clear and concise manner.

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree