Senior Living Sales Counselor (Dual Community)

Charter Senior Living•Shiloh, IL

4d•$65,000

About The Position

Sales Counselor - Senior Living (Serving Troy & Shiloh | Home Base: Shiloh, IL) Location: Charter Senior Living of Shiloh & Troy, IL Starting Salary: $65,000/year + Bonus Opportunities Full-Time | Dual Community Sales Role | Assisted Living & Memory Care Join a Mission That Enhances the Human Spirit At Charter Senior Living , we believe in more than just filling apartments — we believe in helping families find peace of mind and seniors find a true home. We're looking for an energetic, relationship-driven Sales Counselor to support both our Shiloh and Troy communities, with Shiloh serving as your home base. This role is ideal for a dynamic sales professional with senior living experience who thrives on relationship building, outreach, and guiding families through one of life's most meaningful decisions. If you're passionate about people, purpose, and performance — this is the opportunity for you. Our Mission To Enhance the Human Spirit Our Core Values Serve with Heart ❤️ Serve with Purpose ? Serve with Courage ? Have Fun While Serving ? Position Summary: Sales Counselor The Sales Counselor supports both the Shiloh and Troy communities, driving occupancy and revenue through proactive sales and community engagement. You'll partner with the Sales & Marketing Director and Executive Director to manage inquiries, conduct tours, follow up with leads, and create a welcoming experience for every prospective resident and family member. Your goal: build meaningful relationships and guide families from inquiry to move-in with empathy and confidence.

Requirements

Minimum 2 years of successful sales experience in senior living, healthcare, or hospitality required
Strong understanding of assisted living and memory care sales processes
Excellent communication, relationship-building, and closing skills
Bachelor's degree in Business, Marketing, or related field preferred
Compassionate, self-motivated, organized, and driven by results
Willingness to travel between Shiloh and Troy communities as needed

Responsibilities

Actively prospect, qualify, and follow up on leads to achieve occupancy goals
Conduct community tours and host engaging presentations for families and referral partners
Build and maintain strong relationships with healthcare providers, local businesses, and community organizations
Track all sales activity in the CRM and provide accurate weekly reporting
Partner with operations and care teams to ensure a seamless transition for new residents
Support marketing events and initiatives that drive traffic and brand awareness
Collaborate across both communities (Troy & Shiloh) to share best practices and strengthen outreach strategies