About The Position

The Senior Living Operations Manager is responsible for overseeing the day-to-day operations of a senior independent living community, ensuring the delivery of high-quality care, services, and a positive living environment for residents. This role includes leadership of staff, fostering resident engagement, managing facility operations, resident activities, community engagement, wellness center operations, and ensuring compliance with regulatory standards. The ideal candidate will demonstrate strong leadership skills, a commitment to resident satisfaction, and a proactive approach to problem-solving and innovation.

Requirements

  • Bachelor's degree in business, hospitality, healthcare management, or in a related field or equivalent education and experience.
  • A minimum of 3-5 years of progressive leadership experience in property management, senior living, or a related field.
  • Strong background in customer service, operations management, and staff development.
  • Strong leadership and team-building skills.
  • Excellent communication skills, both written and verbal.
  • Proven ability to manage multiple priorities, meet deadlines, and solve problems effectively.
  • Knowledge of senior living regulations, safety standards, and best practices.
  • Commit every day to live out our mission, vision, and credo - keeping them at the heart of all decisions and interactions.
  • Engage everyone with empathy and integrity and enter all situations with an open mind and open heart.
  • Believe in the inherent value of all persons and fearlessly advance/champion diversity, equity, independence, inclusion, & accessibility.
  • Include and engage those impacted by decisions (persons served and employees) in decision-making and/or implementation processes.
  • Approach my work with curiosity and a desire for continued growth and improvement for myself, individuals served, and One Vision.
  • Persevere through adversity, practice resilience, and encourage others to also; recognizing the work we do requires support, especially from each other.
  • Ask "why," participate in problem-solving to help find solutions and/or improvements, align with decisions, and work toward One Vision's strategic goals.
  • Reasonable accommodations will be considered on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions of the job.
  • This position is considered a Safety Sensitive Position and is contingent upon a pre-employment background check and drug screen.

Nice To Haves

  • Certification in property management or senior living is a plus.

Responsibilities

  • Strategic Planning & Innovation Goal Setting
  • Process Improvement
  • Marketing & Occupancy
  • Resident Relations & Engagement Resident Satisfaction
  • Activities & Programs
  • Family & Community Communication
  • Feedback Mechanism
  • Operational Oversight Facility Management
  • Compliance & Safety
  • Budget Management
  • Quality Control
  • Staff Leadership & Development Team Management
  • Performance Management
  • Staffing & Scheduling
  • Conflict Resolution
  • Regulatory & Legal Compliance Policy Development
  • Licensing & Accreditation
  • Risk Management
  • Community Engagement & Networking Community Relations
  • Partnership Development
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