Senior Living Front Desk Concierge (Brookhaven, Ga)

Orchard at Brookhaven•Atlanta, GA

43d•Onsite

About The Position

The Concierge serves as the first point of contact for Orchard and demonstrates a friendly cheerful disposition, as well as excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with the leadership team members on behalf of visitor and family requests and is responsible for the first impressions and hospitality staff onboarding training.

Requirements

Must be 21 years of age or older
High school diploma or GED required
Proven customer service experience and skills
Must successfully clear a background check, TB skin test or x-ray, and health screening
Current CPR certification
Must have a valid driver's license
Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Rules and Regulations of the Georgia Safety Fire Commissioner
Works with integrity; upholds organizational values
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational & time management skills
Demonstrates good judgment, problem solving and decision-making skills
Ability to make responsible choices, decisions and act in a resident's best interest
Ability to work independently without direct supervision by following Orchard Senior Living's procedures and guidelines
Proficiency in computer skills, Microsoft Office & the ability to learn new applications
Makes individual contributions to the success of the business and be a key member of an experienced team
Adheres to all Orchard policies and procedures
Maintains absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
Displays a positive and professional image and attitude in all relationships with residents, families, peers and in the community. Outlined in detail in the employee handbook
Maintains positive communication and team collaboration
Serves as an ambassador for Orchard at all times.
Demonstrates ongoing responsibility for self-education
Maintains resident and personal safety regarding occupational health and safety
Attends regularly scheduled department meetings
Responsible for maintaining all continuing education and training requirements for position
Attends and participates in onsite training and continuing education as required
Participates in safety program, as requested
Cooperates to investigate employee injuries
Promotes and support safety awareness and implement safety operations
Responsible for maintaining all continuing education and training requirements for position
Attends and participates in onsite training and continuing education as required
Encourages staff to make suggestions on safety practices
Participates in regularly scheduled meetings with, Executive Director, department directors and associates
Participates in orientation of new employees
Participates in volunteer orientations, training and education as requested
Remains updated and communicates state regulation changes to all associates
Ensures compliance with all state and federal regulations (i.e. OSHA)
Participates in the risk management programs
Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving

Responsibilities

Serves visitors by greeting, welcoming, directing, and announcing them appropriately
Manages schedule for front desk team, ensuring the position is covered during scheduled hours
Demonstrates proficiency in responding to inquiries
Answers, screens, and forwards any incoming phone calls in a professional manner
Maintains security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process)
Keeps office areas (lobby, consult room, front desk) neat and stocked; ensures doors are free of finger/hand prints
Serves as a liaison between all departments
Assists in employee onboarding as necessary
Completes administrative tasks accurately and in a timely manner
Demonstrates proficiency in Microsoft Office and database input
Receives and sorts daily mail/deliveries
Updates appointment calendars and schedule meetings/appointments
Performs clerical duties such as filing, photocopying, collating, and faxing
Provides a warm, welcoming and friendly atmosphere for residents, family, visitors and staff
Creates and implements monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk in tour training; maintain record of attendees, topics, and date of each training
Participates in separate inquiry handling training provided by Sales Care Counselor
Leads creation and implementation of Guest Meal process and accounting; coordinates with the Business Director
Leads New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move-in
Produces, distributes, receives, and interprets Resident and Staff Satisfaction surveys; shares results with Executive Director and leadership team
Assists as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experience
Must always be accessible either by phone or email. Voice messages and emails are responded to within 24 hours
Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents
Follows Professional Dress Code policies as outlined in the employee handbook for community and department specific standards
Adheres to Orchard's No Cell Phone policy as outlined in the employee handbook at all times
Perform other related duties as assigned