Senior Living Associate

Lutheran Senior Services•New Market, VA

13d•$18 - $29

About The Position

Summary This position performs administrative and customer service responsibilities in support of the marketing and sales efforts at a continuing care retirement community (CCRC). This position is often the first point of contact for a potential resident or family and provides an opportunity to create a positive outcome. Upholds the philosophy, vision, and core values of the organization and ensures the Christian Mission of Evertrue is realized so that “Older Adults Live Life to the Fullest”.

Requirements

Associates degree or technical school training in a related field preferred.
1 – 3 years experience with strong customer service, sales support or administrative experience preferred.
Ability to communicate effectively over the phone and in person to potential residents or small groups and ability to write routine reports and correspondence.
Proficient computer skills, including electronic mail, record keeping, routine database activity, MS word processing, Excel spreadsheets, etc.

Responsibilities

Performs complex administrative tasks to include setting up and maintaining filing systems, preparing correspondence, arranging meetings, processing mail, coordinating bulk mailings, creating and requesting reports, maintaining databases, processing forms, and special administrative projects
Handles and screens phone inquiries, makes appointments, and disseminates appropriate marketing materials
Greets prospects and provides marketing information and tours of the community as back-up to the Senior Living and Health Services Counselors
Assists prospects in selecting finish options and upgrades and enters orders into computer program
Coordinates details of resident move-ins with other departments to assure smooth transitions
Assists in facilitating hospital referrals and admissions to short stay rehabilitation and long term care beds in the care center
Maintains required inventory of collaterals, promotional items, administrative supplies, forms, and other paperwork
May perform additional responsibilities in the absence of the Senior Living and Health Services Counselors in regard to contacts with potential residents and families
Follows all safety procedures and protocol as dictated by Evertrue policy, federal and state regulations and standard practice and reports all hazardous conditions, defective equipment, and accidents or incidents to the supervisor immediately