Senior Linux System Admin

ServiceNow-posted 4 months ago
$123,300 - $209,700/Yr
Full-time • Senior
San Diego, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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We are currently seeking a Senior Linux System Admin to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure-related needs for our on-premise customers to build/manage their environment to run ServiceNow products.

  • Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud.
  • Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
  • Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
  • Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
  • Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
  • Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
  • Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
  • Troubleshoot database backup and restore failures as well as perform database migrations.
  • Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
  • 4+ years' experience building and maintaining Linux-based systems
  • 4+ years' experience working on one (or more) Relational Database technologies: Postgres, MySQL, MariaDB, Oracle
  • Strong problem-solving, leadership, time management, and critical thinking skills.
  • Investigate and discover on your own, being self-motivated and accountable.
  • Strong experience with database/system performance analysis, capacity sizing and optimization
  • An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
  • Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
  • Is comfortable designing, authoring, testing, and debugging code in popular systems languages: Bash, Python, Ruby, Perl.
  • Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
  • Familiarity with virtualization and cloud infrastructure technologies.
  • Candidate must have excellent communication skills and work well in a collaborative team environment.
  • A CS/EE degree with 6+ years of proven, related experience is required.
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs
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