Senior Linux System Admin

ServiceNow • San Diego, CA

185d • $123,300 - $209,700

About The Position

We are currently seeking a Senior Linux System Admin to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure-related needs for our on-premise customers to build/manage their environment to run ServiceNow products.

Requirements

• 4+ years' experience building and maintaining Linux-based systems
• 4+ years' experience working on one (or more) Relational Database technologies: Postgres, MySQL, MariaDB, Oracle
• Strong problem-solving, leadership, time management, and critical thinking skills.
• Investigate and discover on your own, being self-motivated and accountable.
• Strong experience with database/system performance analysis, capacity sizing and optimization
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
• Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
• Is comfortable designing, authoring, testing, and debugging code in popular systems languages: Bash, Python, Ruby, Perl.
• Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
• Familiarity with virtualization and cloud infrastructure technologies.
• Candidate must have excellent communication skills and work well in a collaborative team environment.
• A CS/EE degree with 6+ years of proven, related experience is required.

Responsibilities

• Contribute to Configuration Management and Infrastructure as Code for ServiceNow's global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees