Provi-posted 3 months ago
$125,000 - $155,000/Yr
Full-time • Mid Level
Chicago, IL
101-250 employees
Merchant Wholesalers, Nondurable Goods

Provi is a leader in the B2B digital marketplace for the wholesale alcohol industry, and we're seeking a talented Senior Lifecycle & Marketing Operations Manager to join our Marketing Team. This role is the cornerstone of our marketing team's next phase. You will be responsible for designing, executing, and optimizing lifecycle programs and marketing operations that drive acquisition, conversion, and retention. Your work will ensure that go-to-market (GTM) launches, ongoing campaigns, and communications are flawlessly executed and continually improved. By implementing best-in-class segmentation, personalization, and automation, you will safeguard Provi's growth initiatives and unlock new levels of customer engagement and revenue generation.

  • Architect and manage always-on lifecycle marketing programs, including onboarding, reactivation, retention, and win-back campaigns.
  • Serve as the operational backbone for all GTM launches, such as new market entries and strategic partnerships.
  • Drive first-order conversion and accelerate the path from sign-up to order by leveraging data-driven segmentation, targeted messaging, and campaign automation.
  • Oversee the creation, delivery, and optimization of all lifecycle email communications, including onboarding series, seasonal promotions, newsletters, product updates, and re-engagement campaigns.
  • Own the marketing technology stack, including HubSpot CRM, marketing automation platforms, consent management, and integrations with analytics and reporting tools.
  • Establish and track KPIs tied to business outcomes. Analyze campaign performance, generate actionable insights, and iterate on programs to maximize ROI.
  • Partner closely with product, publishing, sales, and customer success teams to share insights, align on messaging, and coordinate multi-channel campaigns.
  • 3-5 years of Lifecycle Marketing Expertise: Proven experience designing and optimizing multi-stage lifecycle programs.
  • Strong background in marketing operations, including process development, workflow automation, and campaign execution.
  • Hands-on expertise with marketing automation and CRM platforms (especially HubSpot) and reporting/analytics solutions.
  • Data-driven approach to measuring, analyzing, and optimizing marketing performance.
  • Advanced knowledge of email marketing, including deliverability, segmentation, and content strategy.
  • Exceptional written and verbal communication skills.
  • Comfort with ambiguity and change, eagerness to learn, experiment, and scale programs.
  • Familiarity with other digital channels (paid search, SEO, partner referrals) is a plus.
  • Health insurance coverage
  • Life and disability insurance
  • Retirement savings plan
  • Paid parental leave
  • Paid holidays
  • Flexible paid time off (PTO)
  • 401(k) with match
  • Commuter Perks
  • Long/Short Term Disability
  • Employee Assistance Program
  • Unlimited PTO
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