Senior Library Assistant

City of Boston

78d

About The Position

The Library Assistant is responsible for supporting the routine operations of the Library’s central circulation activities under the supervision of the Supervisor of Circulation or delegate. This role involves direct interaction with library patrons and requires a professional demeanor in a public service environment.

Requirements

• High School Graduate or equivalent.
• Demeanor appropriate to a public service environment; tact in dealing with people.
• Good communication skills; dependable; professional manner and appearance.
• Ability to use a keyboard.
• Demonstrated ability to accept responsibility and deal with the public.
• Ability to work cooperatively with staff.
• Proficiency with MS Word and Excel.
• Demonstrates initiative when performing job duties.
• Communicates effectively and presents ideas clearly.
• Ability to collaborate with library staff and the public.
• Ability to exercise good judgment and focus on detail as required.
• Must successfully clear a Criminal Offenders Record Information check with the City of Boston.
• Boston residency required.

Responsibilities

• Greets and directs library patrons in person, over the phone, and electronically, providing simple directions and information.
• Participates in related operations, including charging and discharging materials, receiving and recording fines, processing reserves, registering borrowers, issuing library cards, maintaining patron records, and addressing customer service issues.
• Communicates and interprets BPL policies and procedures in a professional and courteous manner.
• Identifies, refers problems, and suggests solutions to their supervisor.
• Collects, routes in, sorts, shelves, and prepares periodicals and current newspapers for circulation.
• Books museum passes and instructs the public in the use of booking software.
• Receives and routes requests, maintains reserve shelf, handles send item list, accepts requests for books, periodicals, and other materials from closed stack areas, inspects for completeness, and retrieves materials.
• Receives, sorts, shelves, shifts, verifies, delivers, and bar-codes books, and traces records and searches shelves for books.
• Fills out simple forms and records, and assists in clerical duties as required.
• Prepares summary reports of activity and compiles basic statistical records.
• Provides simple equipment maintenance and troubleshooting for machines within the department or immediately adjacent to a service desk.
• Assists in keeping an orderly appearance of public information in areas of responsibility.
• Sorts and routes U.S. Mail.
• Attends training as directed.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED