Senior Level Technical Support Analyst

Agilant Solutions Inc-posted about 2 months ago
$19 - $21/Yr
Naperville, IL
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Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients. As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success. Agilant Solutions is an excellent place to collaborate in a fast-paced environment.

  • Responsible for maintaining a professional relationship with clients
  • Proprietary troubleshooting techniques to resolve a customer’s technical issues
  • Deliver service and support to end-users via phone
  • Documenting call history for service events
  • Have a working knowledge of client processes
  • Previous experience working in a call center or help desk environment preferred
  • Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)
  • Excellent communication and customer service skills
  • Knowledge of Windows and Office 365
  • Knowledge of CSP and Microsoft Partner Center
  • Managing several priorities in an ever-changing environment
  • Plan, develop, and implement training on products and sales techniques
  • Strong verbal, written, and presentation skills
  • Reliable transportation to the office on weekdays
  • Any certifications such as A+ or MTA preferred
  • French Speaking is a plus
  • $19-21/hr. Base on Experience and Qualifications
  • Paid time off
  • Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)
  • Paid training and advancement opportunities
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