Senior Level Field Service Technician

Ciena

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Make an impact by delivering cutting-edge network transformation and modernization for US Federal Government customers. As a Senior Level Field Service Technician, you’ll play a critical role in ensuring seamless deployments, troubleshooting complex issues, and driving the evolution of customer networks. This is your opportunity to work on advanced network upgrades and collaborate with industry-leading teams to shape the future of federal communications.

Requirements

Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.
8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.
Advanced knowledge of Ciena products, with essential expertise in Ciena 6500.
US citizenship and a valid US driver’s license.
Ability to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed.

Nice To Haves

DoD SECRET Clearance preferred.
Exceptional problem-solving skills with the ability to translate complex technical issues into actionable solutions.
Strong leadership, customer service, and communication skills.
Self-motivated, collaborative, and capable of thriving in high-stress environments.

Responsibilities

Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers.
Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians.
Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services.
Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations.
Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process.
Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges.
Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives.