Senior Level Customer Service Manager | Customer Service Manager [COC0029028]

ProSidian Consulting, LLC • Charlotte, NC

111d

About The Position

ProSidian Seeks a Senior Level Customer Service Manager | Customer Service Manager [COC0029028] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Senior Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Requirements

• 10+ years in customer experience leadership.
• Bachelor’s degree required; MBA preferred.
• Skills Required: Strategic leadership, data analysis, innovation.
• Competencies Required: Visionary thinking, collaboration, adaptability.

Nice To Haves

• Understanding and proficiency with business tools and technology, including Microsoft Office.
• Advanced with Excel, Access, Outlook, PowerPoint, and Word.
• Proficient with Adobe Acrobat, data analytic tools, and Visio.

Responsibilities

• Develop customer experience strategies.
• Oversee service delivery improvements.
• Lead cross-departmental initiatives.

Benefits

• Competitive Compensation with Group Health Benefits and Performance Incentives.
• Group Medical Health Insurance Benefits.
• Group Dental Health Insurance Benefits.
• Group Vision Health Insurance Benefits.
• 401(k) Retirement Savings Plan with company match.
• Vacation and Paid Time-Off (PTO) Benefits.
• Pre-Tax Payment Programs including Flexible Spending Account (FSA).
• Purchasing Discounts & Savings Plans.
• Security Clearance for sensitive engagements.
• Employee & Contractor Referral Bonus Program.
• Performance Incentives associated with new clients.
• Supplemental Life/Accidental Death and Dismemberment Insurance.
• Short- and Long-Term Disability Insurance.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree