ProSidian Consulting, LLC-posted 3 months ago
Mid Level
Charlotte, NC

ProSidian Seeks a Senior Level Call Center Agent | Call Center Agent [COC0019018] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Senior Level Call Center Agent candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

  • Identify customer pain points and propose solutions.
  • Collaborate with internal teams to implement fixes.
  • Follow up on customer satisfaction.
  • 2–4 years customer service experience, solution-oriented roles preferred.
  • Associate’s or bachelor’s degree preferred.
  • Analytical thinking, communication, relationship management.
  • Experience in Government And Public Services Sector.
  • Ability to handle VIP or high-value accounts.
  • Proficiency with business tools and technology, including Microsoft Office.
  • Competitive Compensation with Group Health Benefits and Performance Incentives.
  • Group Medical, Dental, and Vision Health Insurance Benefits.
  • 401(k) Retirement Savings Plan with company match.
  • Vacation and Paid Time-Off (PTO) Benefits.
  • Pre-Tax Payment Programs including Flexible Spending Account (FSA).
  • Purchasing Discounts & Savings Plans.
  • Security Clearance opportunities.
  • Employee & Contractor Referral Bonus Program.
  • Performance Incentives.
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