Senior Leave of Absence & Benefits Specialist

Zoom • Seattle, WA

18h • Hybrid

About The Position

We are seeking a Senior Leave of Absence & Benefits Specialist to lead Leave of Absence (LOA) operations across the US and APAC. This role delivers a seamless, compliant, and compassionate employee experience during critical life events. It also supports US Benefits administration to ensure operational excellence. Senior Leave of Absence & Benefits Specialist manages end-to-end leave programs and serves as the primary contact for employees navigating complex leave situations. The role also supports vendor management, benefits processing, and compliance. The ideal candidate brings deep leave expertise, strong compliance knowledge, and excellent interpersonal skills to balance high-volume operations with empathy and accuracy. About the Team At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement. The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency.

Requirements

• Hold Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 3–5 years of experience in Leave Management or Benefits Operations.
• Demonstrate deep knowledge of US Leave practices and laws.
• Have strong analytical and organizational skills with attention to detail.
• Show ability to simplify complex information for clear understanding.
• Possess experience with HR Systems Workday and ServiceNow.

Nice To Haves

• International exposure is helpful but not required.

Responsibilities

• Serving as the primary contact for employee leave inquiries, supporting employees and coordinating with vendors to manage certifications, extensions, and return-to-work processes.
• Managing leave of absence and time-off programs, with administering FMLA, ADA, state-specific, and company leave policies in compliance with U.S. regulations.
• Partnering cross-functionally, with coordinating efforts across managers, HR, Payroll, and external providers to ensure accurate pay processing and smooth leave transitions.
• Overseeing vendor relationships, with ensuring seamless program administration, service quality, and regulatory compliance.
• Conducting regular audits of leave and benefits programs, with maintaining up-to-date documentation aligned to evolving legal and regulatory requirements.
• Analyzing leave and benefits utilization data, with identifying trends, risks, and opportunities to recommend program enhancements that improve employee experience.
• Implementing systems, process, and technology improvements, with leveraging AI and other tools to streamline enrollment, tracking, and administration.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees