Senior Leasing Professional

Morgan Properties•Baltimore, MD

1d•$22 - $24

About The Position

We are seeking a Senior Leasing Professional to join our team. If you’re an experienced leasing professional with a vibrant, customer-focused attitude and a passion for leadership, this could be the perfect role for you.As a Senior Leasing Professional, you’ll be a key player in managing the leasing process, ensuring resident satisfaction, and maintaining the property’s high standards. You’ll be responsible for all activities related to apartment rentals, move-ins, and lease renewals. Your goal will be to ensure maximum occupancy by interacting directly with prospective and current residents. Additionally, you will train and guide less experienced leasing professionals, ensuring they succeed in their roles.

Requirements

Prior experience in leasing, sales, or customer service.
Valid driver’s license, good driving record, and auto insurance may be required for travel to multiple properties.
High school diploma or GED, or one to three months of related experience/training, or equivalent combination of education and experience.
Outstanding interpersonal and communication skills to interact effectively with residents and staff.
Strong sales aptitude with a focus on delivering exceptional customer service.

Responsibilities

Respond promptly to phone calls, emails, and inquiries from prospects, residents, and other sources.
Use guest cards to assess and qualify each prospect’s needs.
Lead sales tours of vacant and model apartments, highlighting features and benefits tailored to the prospect.
Follow up with each guest a minimum of five times for in-person tours, three times for phone leads, and once for email leads.
Maintain courteous communication with residents, applicants, and external parties.
Record unit availability and track all traffic daily in the system.
Create applicant files, process applications, verify qualifications, and submit for approval.
Confirm application approval or denial within 24 hours and schedule lease signings promptly.
Ensure all applicant details and payments are accurately entered into RentCafe.
Keep records of all resident correspondence for Manager review.
Inspect tour paths, vacant units, and make-readies to ensure model and target apartments are ready for show.
Maintain a clean and organized office and workspace, keeping property curb appeal top of mind.
Gather property, community, and competitor information to stay informed.
Assist the Manager with any property-related tasks.
Provide training, mentorship, and guidance to less experienced leasing professionals.
Help with mail outreach, distribute flyers, and conduct competitive property shopping.
Participate in market surveys and external marketing events as needed.
Promote resident retention programs to ensure long-term satisfaction.
Adhere to all federal and state Fair Housing Laws and company policies.
Support property goals and maintain a positive team spirit while working collaboratively.

Benefits

Excellent Base Pay: $22.00-$24.00/hour
20% Rent Discount
$100 New Lease Commissions
Property Staff Shared Renewal Commissions (paid monthly)
$300 Morgan Essentials (paid quarterly)
Employee Referral Program (Earn up to $750 per referral)
Education/Tuition Reimbursement Program
Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
Retirement Plan: 401(k) with Company Match
Generous Paid Time Off: Including 10 Holidays per year and sick leave
Employee Assistance Program
Additional Employee Discounts on various services