Senior Leasing Coordinator

Vail Resorts•Keystone, FL

1d•$20 - $24

About The Position

The Housing Coordinator helps partner with various stakeholders to create an Experience of a Lifetime for employee residents, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This role is responsible for delivering exceptional customer service and operational excellence, ensuring a positive resident experience while maintaining scalable, effective housing processes. This role requires strong organizational skills, attention to detail, and a commitment to providing high-quality customer service in a fast-paced environment.

Requirements

High School Diploma, some college coursework or college degree preferred
1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
1+ years’ experience managing and maintaining software systems, including troubleshooting and ensuring optimal performance
1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization.
Ability to handle confidential information with discretion and in compliance with data protection regulations
Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
StarRez or other room management software programs experience preferred.
Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally
Proficiency in Spanish preferred
Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality
Problem-solving skills
Effective time management
Adaptability
Strong critical thinking

Responsibilities

Create a welcoming and supportive environment for residents by delivering exceptional customer service and addressing inquiries via phone, email, and walk-ins.
Respond to StarRez (housing database) account questions, manage maintenance requests, ensure confidentiality as well as timely resolution and resident satisfaction through case management system.
Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships.
Oversee occupancy management by processing bookings, room changes, and check-in/check-out activities while maintaining accurate financial and resident records in the StarRez system.
Ensure compliance with housing policies, including Emotional Support Animal (ESA) processes and legal documentation related to resident license agreements and other housing documents.
Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes.
Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind.
Perform regular building inspections, address maintenance needs, and facilitate vendor access for repairs and cleaning.
Prepare and maintain accurate records for occupancy, deposits, and housing audits while identifying and supporting operational initiatives.
Completes other tasks as directed and assigned.

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans