Senior Learning Services Functional Analyst

Capita • Home, KS

71d • £57,500 • Remote

About The Position

Capita is seeking an experienced Senior Learning Services Functional Analyst to support the design and implementation of learning services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design. Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Learning Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.

Requirements

• Experience in Service Design and Operating Model development for Learning Services
• Background in shared service environments and multi-party implementation programmes
• Understanding of phased service transitions and interim operating states
• Proactive problem-solving and issue resolution skills
• Experience supporting service transition and testing activities
• Ability to align service design with out-of-the-box technical capabilities

Nice To Haves

• Experience with Government Digital Service (GDS) methodology
• Experience with Oracle Fusion ERP implementations
• Familiarity with WCAG 2.2 Accessibility standards and testing tools
• Background in user experience-based service design
• Awareness of political and regulatory complexity in public service delivery
• Understanding of digital accessibility, inclusion and ethics

Responsibilities

• Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Learning Services
• Assist in developing detailed service designs with a focus on user experience
• Participate in workshops with client and third-party SMEs to support service integration
• Provide input to training and testing teams to ensure alignment with service procedures
• Support alignment of service design with Capita and ERP solution capabilities
• Present updates in the End-User Forum and gather feedback for iterative design
• Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
• Respond to client and third-party queries regarding service design alignment
• Support quality assurance of service design and compliance with standards
• Contribute to service transition planning and dress rehearsals
• Assist in resolving service-related issues during early operational rollout

Benefits

• Salary of up to £57,500 plus benefits
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees