Senior Learning Operations Manager

Fullsight • TN

68d

About The Position

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges. Join us and create a higher standard for a better world. This position is responsible for managing all aspects of global Professional Development course delivery, including scheduling learning products/programs, managing the logistical operations of face-to-face, blended, and synchronous virtual courses; maintaining relationships with internal and external customers, and monitoring and ensuring quality and customer satisfaction. This position implements product goals, manages budget targets, provides quality products and services for customers, and achieves goals for the organization. This position is responsible for maintaining the accreditation requirements and communicating to the learning experience development team when issues arise.

Requirements

• Bachelor’s degree in Education or Business Administration or related field.
• 8+ years experience in operating and growing educational programs or related experience.
• 5+ years experience in supervising staff and building effective teams.
• Experience in adult education or meetings management field.
• Ability to work effectively with external customers and service providers.
• Highly developed planning and organizational skills.
• Detail and quality oriented.
• Excellent written/oral communication skills.
• Ability to work on multiple projects simultaneously.
• Strong interest in and knowledge of technical trends and technologies in the mobility industry segments or equivalent technical background.
• Training/experience/skills in negotiation.
• Solid understanding of educational development and instructional design principles.
• Working knowledge of current learning technologies.
• Ability to work with databases including departmental learning management system.
• Ability to run reports using corporate reporting tools.
• Ability to independently analyze data and make commensurate recommendations utilizing good business acumen.
• Proven Ability to effectively supervise support staff.
• Ability to self-train on new products and procedures.

Nice To Haves

• Experience in association/non-profit environment.

Responsibilities

• Manage learning experience delivery, program operations, processes and logistics.
• Oversee the production, inventory, and distribution of learning materials.
• Collaborate with product management and LX development as required.
• Effectively manage SME/instructor relationships.
• Manage instructor contracting in conjunction with the development and product management teams, as needed.
• Manage and oversee resolution of Tier Two customer services inquiries.
• Develop analysis-based schedule for publicly offered programs with inputs from product managers and Director.
• Function as one of PD’s Agile Method project managers for departmental IT.
• Monitor and manage yearly Operations budgets, monthly accruals forecasts and variance reports as well as accounts payable.
• Identify other opportunities for cost savings or operational efficiencies as well as business growth.
• Supervise, train, and mentor assigned staff, creating a team environment which fosters problem solving and task effectiveness.
• Manage performance, handle employee relations and issues, as well as promote and engage a positive work environment.

Benefits

• Flexible work environment.
• Opportunity for professional development.
• Remote work options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees