Senior Learning Designer

The Farmer's Dog • New York, NY

1d • $95,000 - $110,000 • Onsite

About The Position

As a Senior Learning Designer, you play a vital role in the impact of our Learning & Knowledge strategy at The Farmer’s Dog. Reporting to the Learning Design Manager, you own projects from start to finish, with minimal instruction, to ensure our Customer Care associates are providing a world-class customer experience. You use your vast experience and passion for learning design to coach your peers, review work to improve, work with cross-functional stakeholders, and lead groups to design highly engaging and impactful learning experiences. You find ways to make learning fun and use that to lead training projects for Customer Care. You will work alongside amazing Learning Designers, who are looking for your feedback and leadership on how to improve and design better learning experiences. You thrive in ambiguity and find a way through, push others to do the same, and produce deliverables you are proud of!

Requirements

• You have 3+ years of experience as a Learning Designer
• You have 1+ years of experience leading Learning projects
• You have an expert understanding of good learning design, what makes good learning experiences, and have a keen eye for visual learning opportunities
• You have experience using and teaching Articulate 360 (specifically Rise), IORAD, any LMS, Guru, etc.
• You’re able to thrive in a fast-paced and ambiguous environment, a naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You’re an owner, have excellent problem-solving skills, and can prioritize tasks effectively, with a strong attention to detail
• You’re a detail-oriented and proactive self-starter who excels at managing multiple projects simultaneously through strong prioritization and time management
• You're a skilled written and verbal communicator and have the ability to absorb and distill complexity into simple terms to drive decision-making
• You have experience with coaching and mentoring peers
• You’re willing to travel domestically
• You love dogs

Responsibilities

• Serve as the end-to-end owner of learning initiatives, proactively managing scope, timelines, stakeholders, and risks to deliver cohesive learning experiences across systems, platforms, and module types
• Serve as a trusted peer, coach, and support system to other Senior Learning Designers and Learning Designers, guiding their growth through thoughtful feedback that strengthens design rigor, deepens expertise, and drives continuous improvement
• Analyze data, success metrics, and feedback to track the efficacy of our learning programs and provide insights to leaders on how to improve
• Manage deep relationships with stakeholders in and out of customer care, and build trust with them to receive buy-in
• Receive little instruction and make recommendations on how to solve complex problems
• Develop highly engaging and interactive learning solutions to increase the efficacy of our learning program
• Apply world-class graphic design and learning design practices into varying mediums (synchronous classroom style, virtual instructor-led, asynchronous e-learning, videos, games, infographics, certification assessments, UI walk-throughs, etc.) for various topics across New Hire Training and Continuing Education
• Work in a small team environment to design, develop, and build blended learning experiences
• Be an expert and coach in ADDIE and use that expertise to lead and/or participate in sprints to create impactful learning experiences
• Apply and coach industry-leading topics such as Adult Learning Principles, ADDIE, ROPES, Behavioral Learning Objectives, Mayer’s Principles of Multimedia Learning, Bloom’s Taxonomy, and The Kirkpatrick Model of Training Evaluation, to create world-class experiential learning
• Support Learning Design Manager & Learning Enablement Manager with various projects that arise in various capacities, from owning strategy, to being delegated tasks for high-stakes projects
• Find ways to innovate, improve, and inspire our learning program
• Stay updated on industry trends and technological advancements in learning design
• Contribute to strategies to provide a comprehensive learning experience that meets the continual learning needs and expectations of our associates

Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed