Senior Learning and Development Operations Support- Flexible Location

Pacific Gas And Electric Company•Concord, CA

30d•$28 - $45•Onsite

About The Position

The Learning and Development Operations Support role encompasses a wide array of responsibilities. These include overseeing roster completion, session, and course creation, managing enrollments and cancellations, and assigning key resources to scheduled events. Additionally, the role involves collaborating with line of business leaders to plan, forecast, schedule, and implement enterprise-wide training initiatives, and coordinating complex processes such as apprentice programs, On-the-Job Training, off-site location booking, materials management, and more. This position also requires maintaining the integrity of training data within SAP through developing and enforcing quality control measures that support governance processes and procedures. Further responsibilities include implementing technology projects within the respective school to ensure process consistency, providing consulting on operational and learning technology capabilities to delivery and curriculum teams, and promoting efficient, automated processes through Continuous Improvement efforts. The role also involves providing leadership, training, and guidance to team members, contractors, and temporary staff within the school, creating training manuals and other documentation for cross-training and knowledge transfer purposes, and participating in ad hoc project requests such as coordinating Statements of Work with vendors, approving invoices, and setting up third-party training contracts. Location is flexible between Rocklin or Concord headquarters, please note hiring leader will make final decision of what are appropriate headquarters for the role based on business need. Position will require approximately 30% of travel time in work schedule (with some overnight stays).

Requirements

High School or General Education Development (GED) diploma
4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent

Nice To Haves

2 years providing informal leadership within team
Bachelor’s in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience
Familiarity with Lean Six Sigma or other Continuous Improvement (CI) methodologies, as well as process mapping tools.
Competency in learning, adopting, and using technology hardware and software
Knowledge of Microsoft Office Products—for example, Excel, Word, Power Point, and Visio— as needed to perform at the job level
Competency in organizing multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough and on time
Competency in diligently attending to details and quality; showing a high level of care and thoroughness in handling the details of the job; maintaining focus and quality under distracting working conditions and high workload.
Competency in providing direction, delegating, and removing obstacles to get work done while also leading, coaching and mentoring less experienced employees
Competency in effectively training and having others learn, understand, and apply specific principles, techniques, or information
Competency in developing and mastering operational processes within immediate team
Competency in identifying process problems and opportunities for improvement and simplification and taking action to control and improve processes

Responsibilities

Oversee roster completion, session creation, course creation, managing enrollment and cancellations, assigning key resources to scheduled events; close out Help Desk tickets related to school
Work with Academy leaders to plan, forecast, schedule and implement enterprise-wide training initiatives
Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, off-site location booking, materials management, catering, travel arrangements, scheduling facilitators, and other tasks as required
Maintain integrity of training data within SAP by developing and enforcing quality control in support of governance processes and procedures
Implement technology projects within respective school, such as iPads; ensure process consistency
Provide consulting around operational and learning technology capabilities to delivery and curriculum teams
Actively promote and lead efforts toward more efficient, automated processes through Continuous Improvement efforts, ensuring seamlessness operational support and a consistent, centralized business approach
Provide leadership, training and guidance to lower level team members, as well as contractors and temporary staff, within own school. This includes the assigning and prioritizing of work for staff.
Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes
Participate in ad hoc project requests as needed (i.e. coordinate SOW with vendor and sourcing, approve vendor invoices, data requests, proctoring tests, set up 3rd Party Training contracts, etc.)