Position Summary: The individual in this position is responsible for providing strategic direction and oversight to a team of people requires to manage all business aspects of a large portfolio. The individual’s duties include, but are not limited to, the following: Job Responsibilities: Leadership Provide management oversight over the final work product within the assigned portfolio Mentor, develop and coach team of property and building managers within region, while ensuring goals are aligned to drive the overall success of the portfolio and the organization. Clearly communicate vision, oversee overall operations to optimize performance and achieve company goals through organization’s core values. Create, implement, and train team members on organization and departments expectations for quality and service. Provide regular and consistent feedback to ensure accountability for team members and their work product. Ensure quality control and customer satisfaction across the portfolio. Lead by example, motivating team members while ensuring a collaborative and healthy team atmosphere throughout the portfolio. Properly staff and empower team members to execute on assigned portfolio. Remain aware of compliance, legal and code issues to ensure company adherence. Participate and interface with other leaders to establish and promote corporate initiatives. Work closely with fellow leaders on the development of human capital initiatives, administration of HR corporate policy and record retention, and overall HR risk management. Seek and build trusting relationships with other departmental leaders. Brand Create and maintain organizations brand for outstanding management and customer service throughout the portfolio Develop and maintain best practices for operations that can be used across the entire department’s platform. Develop industry and regional relationships on behalf of the organization to identify new opportunities and people that can assist with company growth Participate or have team members participate in professional organizations to further market and develop the brand. Portfolio Management Ensure operations and reporting requirements of the client are being met in a timely manner and in accordance with expectations for quality Regularly travel to properties to meet with team members and walk the buildings to ensure quality standards are being delivered. Meet regularly and build relationships with key tenants, executives and stakeholders and obtain feedback on service and new opportunities for growth. Supplement team members (as needed) on the delivery of services until permanent staffing solutions can be put in place. Ensure management agreements are kept current and that organization meets the obligations of the owners. Provide strategic vision and oversight into leasing and marketing activities of the portfolio assets to meet and exceed the client’s expectations Financial Management Develop and manage the financial performance of the organization’s revenue and expenses for the portfolio under their supervision. Regularly provide economic forecast data as requested to financial/accounting team members so that leadership can manage the company effectively. Ensure fees are billed in a timely manner. Ensure billed fees are collected in a timely manner (30 days or less typically) Develop and manage staffing plans for the portfolio assets.