Gusto is seeking a dynamic leader to join our On Demand Support team and empower a team of leaders. You'll help scale our operation to support millions of members in the next few years. You'll be responsible for the experience of tens of thousands of SMBs on the Gusto platform. You'll be responsible for driving performance, elevating customer satisfaction, integrating AI and ensuring our people feel engaged, supported, and motivated to succeed. This is a hands-on leadership role where you'll balance operational excellence with people-first leadership.