Senior Lead User Experience Designer

ADP • Roseland, NJ

9h

About The Position

ADP is building the future of HCM for small businesses. Central to the product
is native AI-integrated, next-generation user experience. We’re seeking a Senior
Lead UX Designer to help drive the evolution of the product—working closely with
Product, UXR, and Engineering. You will synthesize user research findings,
refine current design, and where gaps emerge, lead rapid end-to-end UX testing:
from concepting, navigation, flow, and visual design, through validation.

You will invent and evolve GenAI, LLM, and ML-powered user experiences, creating
intelligent, agentic, and automated interactions that solve real problems for
business owners. This goes beyond chat—your work will define usable interfaces
for a new class of AI-enabled tools, satisfying both the material and
psychological needs of SMB HCM users.

You’ll join a growing multidisciplinary team, setting new standards for UX
quality and systems thinking that reflect the needs of today's and tomorrow’s
SMB HCM market. You’ll collaborate daily with product, research, engineering,
and non-technical stakeholders while sharing knowledge, mentoring, and modeling
high-integrity design leadership.

Requirements

• Bachelor’s degree or equivalent professional experience required; advanced degree in relevant fields welcome.
• 8+ years of progressively responsible UX design experience.
• You have successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments with this technology.
• Direct experience with complex, compliance-heavy technical products/platforms.
• Significant work designing AI/ML-powered software features, including ideally GenAI and LLM-infused or agentic systems, hybrid workflows, and novel AI experiences.
• A portfolio demonstrating creative solutions for next-generation interaction models and user journeys using emerging technologies.
• Skilled across various methods and tools practiced in fast-moving, lean product organizations, spanning the full SDLC.
• Demonstrated mentorship and collaboration with junior designers to lift both team quality and outcomes.
• Strong, direct communication with cross-functional product, engineering, UX research, and non-technical stakeholders.
• Able to thrive in ambiguous, rapidly changing, multistakeholder environments.

Nice To Haves

• Experience designing for compliance and audit in highly regulated spaces preferred.
• Bonus for experience launching products in highly regulated domains e.g. payroll, tax, HR, fintech, healthcare, where compliance, auditability, and risk management were key success factors.

Responsibilities

• Contribute to all phases of design work—full-stack, from ideation to launch.
• Lead the evolution of AI-native workflows and agentic capabilities, shaping intelligent automation and next-gen user interactions.
• Invent, prototype, and validate desirable new workflows powered by emerging technologies while meeting the emotional needs of SMB users.
• Deliver high-integrity design artifacts: system flows, architectures, concept mocks, interactive/animated prototypes, and go-to-market materials. Coordinate validation with Product and UXR.
• Influence product and engineering priorities with clear design evidence, balancing ideal and feasible solutions.
• Present key work and design rationale to business stakeholders, supporting evidence-driven decisions.
• Actively partner with UXR to translate user research and market signal into design iterations.
• Mentor and collaborate with other designers—share critique, elevate quality, and foster shared ownership.
• Adapt across changing priorities, rapid iterations, technical constraints, and shifting organizational needs.
• Demonstrate proof-first design process, using real user/market signals to refine and evolve solutions.
• Lead by example, showcasing design and communication best practices, with a body of work that proves the value of human-centered design methodologies.

Benefits

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees