Senior Lead Site Reliability Engineer- Network Reliability

JPMorgan Chase & Co.-posted 14 days ago
$171,000 - $260,000/Yr
Full-time • Mid Level
Jersey City, NJ
5,001-10,000 employees
Credit Intermediation and Related Activities
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Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership. As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Network Product , you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

  • Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability.
  • Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes.
  • Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics.
  • Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services.
  • Leads Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis.
  • Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience.
  • Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation.
  • Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures.
  • Provides personalized coaching and development for team members at all levels.
  • Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences.
  • Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets.
  • Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.
  • Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.
  • Experience leading technologists to manage and solve complex network issues at a firmwide level.
  • Ability to influence team culture by championing innovation and change for success.
  • Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.).
  • Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk.
  • Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents.
  • Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
  • Formal training or certification in network engineering concepts and 5+ years of applied experience.
  • 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
  • 5+ years of managing a team, experience hiring, developing, and recognizing network engineering talent.
  • Experience in scalable networking design, including high availability, redundancy, failover, and load balancing.
  • Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP.
  • Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.
  • Ability to code and demonstrate data fluency
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